Head of Service

4 days ago


Milton Keynes, United Kingdom Imperial Workforce Full time

Imperial Professionals are delighted to announce that we are working exclusively with one of our high-profile clients to appoint a Head of Service on a permanent basis.

Job title: Head of Service

**Salary**: Dependent on experience + Car / Car Allowance

Location: West Midlands / London

Type: Permanent

Overview of the role:
To provide business leadership to the company’s service business to include establishing business plans, developing marketplace opportunities, overseeing internal processes and providing employee leadership in the achievement of common goals

Duties are but not limited to:

- Responsible for collaborating with Managing Director to develop and achieve the regional budgets utilising company processes.
- Functional and disciplinary leadership of the Maintenance Team in the region.
- Understand the current and future opportunities for the maintenance business in the unit and define and implement national maintenance development actions, which cover processes, product offering and ensure that company pricing is followed.
- Establish and maintain high-level relationships with customers to promote company’s products and services and resolve disagreements over the terms and conditions of maintenance and modernization agreements.
- Coaching the technical-oriented Supervisors of today, to be customer-, service
- and result-oriented Line Managers.
- Evaluate the results of all maintenance and modernization agreements, identify recurring problems and prepare recommendations for executives about significant changes that need to be made to resources, procedures, systems, or technology.
- Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for maintenance activities that align with the organisation's overall vision and its current and long-term business objectives.
- Ensures excellent communications with the regional teams to ensure that customer satisfaction is maximised at all times and that escalation issues are managed effectively.
- Promotes the company as an organisation and collaborate with other areas of the business.
- Responsible for strategic plans for Key Accounts and maintain flexibility in execution plans to allow for changes to customer / market conditions.
- Develop skills, competencies and overall capability of regional employees.
- Maintains excellent communications in all directions to ensure that all team members understand the functional and national objectives, business performance and customer related matters.
- Continuous improvement of the work processes.
- Participation at the meetings of the service management at national level.
- Ensure compliance with Health and Safety rules and guidelines across the region.
- Provide and be accountable for providing timely and accurate analysis of budgets, schedules, business trends, financial reports, and other business metrics.
- Balance achievement of financial goals with strategic customer relations.
- Integrate and focus all resources in the region to ensure maximum customer satisfaction; ultimately responsible for resolving customer issues.
- Ensure correct focus is given to NPI, develops a regional action plan and drive improvement actions arising from survey results.
- Represent the company in a positive & proactive way within the local community, developing strong local relationships with customers and assuming ownership for all local issues.
- Take ultimate ownership for all customer complaints, adhere to internal process and ensure issues are effectively.

**Requirements**:

- Demonstrable experience working as a Head of or Service Manager role ideally within the Lift or plant hire industries.
- A relevant qualification in management or engineering
- Strong commercial experience with full P&L accountability
- Confident working on a national level across multiple sites
- Strong leadership and management skills
- Strong customer service experience
- Be flexible to travel
- Strong communications skills

For more information about this great opportunity please contact Adam Pearson at Imperial Recruitment Group


  • Marketing Executive

    4 days ago


    Milton Keynes, United Kingdom Connells Head Office Full time

    **Job Title**: Marketing Executive - Mortgage Services **Location**: Milton Keynes/Houghton Regis **Job Summary** The Marketing Executive role takes responsibility for supporting the Head of Marketing for Mortgage Services in delivering the Mortgage Services strategy, overseeing all mortgage services branch and customer activity and managing this within...

  • Head of Recruitment

    6 days ago


    Milton Keynes, United Kingdom Falck UK Ambulance Service Full time

    **Are you an experienced Senior Recruiter/Talent Acquisition Manager, ideally with a healthcare background and looking for a new role?** **Have you had previous experience of managing a team within a volume recruitment industry and want to use your skills in a rewarding environment?** **Then we might have the perfect role for you!** Falck UK Ambulance...


  • Milton Keynes, United Kingdom STOIX Group Ltd Full time

    **Head of Service Delivery** **Milton Keynes (Hybrid, 1-2 days per week in the office)** **£400-500 per day (outside IR35) OR up to £90K per year (Fixed Term Contract)** **Duration: 3-6 months** STOIX are partnering exclusively with a Global business to attract a Head of Service Delivery on a short-term basis to drive change and improvements within...


  • Milton Keynes, United Kingdom Ministry of Justice Full time

    **Head of Education, Skills and Work - HMP/YOI Woodhill - 70505** **£44,332 - £53,201** **Milton Keynes**: - Tuesday 14th February 9:30-10:30am - Friday 17th February 9:30 - 10:30am **Background to the Role** The reoffending rate has remained broadly static at around 29% since 2010. Reoffending is costing society approximately £18bn per year and almost...

  • Head of IT

    19 hours ago


    Milton Keynes, United Kingdom NFP People on behalf of World Vision Full time

    Head of IT Shape and deliver impactful IT strategies as Head of IT, working with a global charity. Position: Head of IT Salary: £59,375 per annum Location: Milton Keynes with hybrid working options Contract: rolling 12-month fixed term contract. Hours: Full-time, 36.5 hours per week Closing Date: 27th January 2025 About the Role World Vision UK is seeking...

  • Bar Staff

    6 days ago


    Milton Keynes, United Kingdom Nags Head Full time

    The Nags Head, Great Linford is looking for energetic people to join our bar team. Experience is preferred but not essential. Must be flexible with shifts, and be able to work weekend and evening shifts. Around 20-30 hours per week, with the opportunity for more over the busier summer months. **Responsibilities**: - Provide excellent customer service -...


  • Milton Keynes, Milton Keynes, United Kingdom Buckinghamshire Council Full time

    Buckinghamshire Council is a forward-thinking organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses.">Job DescriptionThis is a senior-level post working within the Communities Directorate, reporting to the Neighbourhood Services Director. You...


  • Milton Keynes, Milton Keynes, United Kingdom FRS Ltd Full time

    Job Overview:We are seeking a seasoned Head of Financial Services to lead our financial services team at FRS Ltd. As a key member of our senior leadership team, you will be responsible for developing and implementing our financial services strategy.Key Responsibilities:Develop and implement effective financial services strategiesManage a team of financial...

  • Bar Staff

    7 months ago


    Milton Keynes, United Kingdom Nags Head Full time

    The Nags Head, Great Linford is looking for energetic people to join our bar team. Experience is preferred but not essential. Must be flexible with shifts, the shifts include weekends, daytime and evenings. Around 30-40 hours per week, with the opportunity for more over the busier summer months. **Responsibilities**: - Provide excellent customer...


  • Milton Keynes, United Kingdom Ministry of Justice Full time

    Salary - £46,549 - £55,862 Number of jobs available - 1 Detail of reserve list - 12 Months Region - East Midlands City/Town - Milton Keynes Building/Site - HM Prison Woodhill, MK4 4DA Grade - SEO Organisation Grade for HMPPS - Band 8 Post Type - Permanent Working Pattern - Full Time, Flexible Working, Other Role Type - Education and Training Job...


  • Milton Keynes, United Kingdom La Fosse Associates Full time

    Reporting to the CTO, you will be managing a team of c. 80 FTE across Service Desk and ITSM process owners. You'll need to have held an identical role in an environment > 5,000 user with experience of managing teams of similar size. Agile experience is a must, as well as thought leadership on insourcing/outsourcing Service Desks. **Rate**:up to £825 per...


  • Milton Keynes, United Kingdom La Fosse Associates Full time

    Reporting to the CTO, you will be managing a team of c. 80 FTE across Service Desk and ITSM process owners. You'll need to have held an identical role in an environment > 5,000 user with experience of managing teams of similar size. Agile experience is a must, as well as thought leadership on insourcing/outsourcing Service Desks. **Rate**:up to £100,000 +...


  • Milton Keynes, Milton Keynes, United Kingdom Wilson Recruitment Ltd Full time

    Job Title: Head of Food Preparation and ServiceWe are seeking an experienced Sous Chef to join our client's team in Milton Keynes. The successful candidate will have a strong background in culinary operations and excellent leadership skills.About the Company:Our client is a leading provider of hospitality services, with a reputation for delivering...


  • Milton Keynes, Milton Keynes, United Kingdom FCDO Services Full time

    Are you looking for a challenging and rewarding role that utilises your technical expertise?As Head of Service and Technology – Platforms at FCDO Services, you will have the opportunity to lead our digital services and drive innovation and excellence in our operations.You will be responsible for developing and maintaining a portfolio of technology products...


  • Milton Keynes, Milton Keynes, United Kingdom Buckinghamshire Council Full time

    Job DescriptionWe are seeking a highly motivated and experienced professional to fill the role of Head of Environmental Services. The successful candidate will be responsible for leading the development and implementation of strategies to improve waste management, recycling, and disposal practices throughout Buckinghamshire.As a key member of our team, you...


  • Milton Keynes, Milton Keynes, United Kingdom Michael Page Legal Full time

    Company OverviewOur client is the owner operator of a key piece of UK Transport infrastructure.We are seeking an experienced Lawyer to lead our in-house Legal Team as Head of Legal Services. This is a wide-ranging role, managing the delivery of legal services and overseeing various projects related to commercial, construction, and employment law.Job...


  • Milton Keynes, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 267430**Salary**: - £44,332 - £53,201**Job grade**: - Senior Executive Officer- HMPPS Band 8**Contract type**: - Permanent**Type of role**: - Education and Training**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the...


  • Milton Keynes, United Kingdom New Era Cap Full time

    Job TitleHead of Customer ServiceLocationMilton KeynesReporting toSales DirectorJob DescriptionResponsibilitiesManage and support the Customer Service team based in Milton Keynes.Manage and support the Customer Service leads in Germany, Spain, Italy, and France, including visits to, and regular communication with the subsidiary offices.Lead, motivate,...


  • Milton Keynes, United Kingdom New Era Cap Full time

    Job TitleHead of Customer ServiceLocationMilton KeynesReporting toSales DirectorJob DescriptionResponsibilitiesManage and support the Customer Service team based in Milton Keynes.Manage and support the Customer Service leads in Germany, Spain, Italy, and France, including visits to, and regular communication with the subsidiary offices.Lead, motivate,...


  • Milton Keynes, United Kingdom New Era Cap Full time

    Job Title Head of Customer Service Location Milton Keynes Reporting to Sales Director Job Description Responsibilities Manage and support the Customer Service team based in Milton Keynes. Manage and support the Customer Service leads in Germany, Spain, Italy, and France, including visits to, and regular communication with the subsidiary offices. Lead,...