Apprentice Bmw Parts Advisor

**BMW Aftersales Customer Service (Parts Advisor) Apprenticeship - Stephen James BMW Ruxley**

We are currently recruiting for an Aftersales Customer Service (Parts Advisor) Apprentice at Stephen James BMW Ruxley. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.

You will be working in a busy BMW/MINI Parts Department. Your role will be focused on stock processing and management as well as dealing with customers, who have varied range of needs and demands. As a result, you will need to be methodical, well-organisedwith good communication, together with a desire to provide the highest level of customer service.

**Parts Advisor specific duties would include**:

- Interaction with both Trade and Retail customers - you will be working with customers daily both over the phone and face-to-face, to provide them with information and to sell them parts and accessories
- Stock - this includes stock control and checks, as well as being responsible for ordering parts stock to be delivered at required times
- Computer Systems - you will work on specialised computer systems, including computerised stock management systems and parts identification programmes
- Vehicle Service / Sales support - you will support other Departments within the BMW Retailer, including workshop staff, to ensure they function effectively

All Aftersales Customer Service (Parts Advisor) apprentices attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW& MINI customers, as well as Service Advisor specific training.

The training takes place over a 12-month period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles.

During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme.
A BMW representative will also visit on a 12-weekly basis to set performance targets and ensure any development needs are being met.

**Requirements and prospects**

**Desired skills**
- To have good communication and organisational skills
- To be able to work effectively as part of a team in a busy parts department, as well as having the capability to follow instructions and work individually

**Personal qualities**

**Successful applicants must demonstrate the following**:

- An enthusiasm for excellent customer service
- To be honest and trustworthy with a willingness to learn
- To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand
- An interest in the automotive industry

**Desired qualifications**
- English
- Maths

**Future prospects**

On successful completion of the apprenticeship, you will be a qualified Parts Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression.

**Things to consider**

Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training.
Training is completed in one-week blocks approximately once every two months.All training costs are covered by the BMW Retailer (travel, accommodation, and food).

The apprenticeship is paid at National Minimum Wage guide (NMW): 23yrs and over is £9.50ph, 21yrs to 22yrs is £9.18ph 18yrs to 20yrs is £6.83ph, under 18yrs is £4.81ph

**About Stephen James**

Aftersales Customer Service (Parts & Service) Apprentices will be employed at Stephen James BMW Ruxley, and will attend the BMW Group Academy for their training. The BMW Group Academy is based at Wokefield Park near Reading in Berkshire.
Stephen James Group is an established authorised BMW and MINI franchise with dealerships in North and Southeast London and Kent. As an employee-owned company, our staff hold to our 5 Core Values of providing Unrivalled Service to customers and colleagues, UnquestionableHonesty, People Obsession, Outrageous Creativity and Giving Back to the community.

We’re passionate about making SJ a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer

**Training provider**

BABCOCK TRAINING LIMITED
While the programme will focus around customer service skills, also embedded within the seven weeks training will include the current certification training courses for the Parts Advisor role. Additional technical and product awareness training will also beincluded.

**Qualifications to be achieved**:

- Level 2 Customer Service Practitioner
- Parts Advisor Certification
- Functional skills if required

**Apprenticeship standard**

Customer service practitioner
Level 2 (GCSE)

**Recruitment stages