Residential Concierge

**Day Shift 4 on 4 off, 6am - 6pm, Residential Concierge Host (Resident Host) - Tottenham Hale**

Do you have customer service written in your DNA? Do you currently work as a Resident Host (days or nights) but your efforts for going above and beyond go un-noticed? Look no further, we have a “John Lewis” style employer who believes in looking after their team that deliver exceptional client care.

**What makes this team different?**
- A fully innovative, bespoke & totally unique BTR offering
- A company who believes in offering the most elite of service to its customers, exceeding all expectations
- A team full of enthusiasm, drive, and success
- Great company culture with an abundance of support
- Lots of career progression pathways

**What would you be doing in this role?**
- Maintaining handover lists for the next person taking over the shift so that duties can be actioned and regularly monitored
- Ensure the fire evacuation procedures are always updated
- Keeping keys coded & ensuring these are signed in and out at all times
- Take in parcels where required and store appropriately or arrange to be delivered to tenants
- Oversee CCTV to ensure safety is always a priority and report any unusual behaviour to the police
- Ensure building access is always safe and report any issues with entry as urgent
- Act as front of house at all times unless on patrol, using appropriate signage when away
- Overseeing the health and safety and cleanliness of communal areas (car park, communal grounds, gym, front desk etc )
- Check for any major faults/health & safety risks, ensuring risk assessments are filled in correctly & reported
- Conduct regular fire alarm testing & emergency lighting tests and report any faults
- General meet & greet to all customers at FOH
- Ensuring any major or minor notices are up noted clearly for residents to see
- Offering support to any residents that have adhoc queries
- Take feedback/complaints & ensure these are raised with senior management
- Ensure all contractors sign in and out
- Ensuring health & safety is always a priority and upheld to the highest standard for communal areas
- Dealing with occasional inspections
- Ensure building is clean and tidy at all times
- Ensuring compliance is ALWAYS adhered to in accordance to industry regulations

**Let us perk your interest even more**
- £28,500 PA (4 days on, 4 days off - 12 hour shift pattern)
- Wellness programme
- Enhanced Maternity & Paternity pay
- Life Assurance
- Critical Illness cover
- Perkbox platform
- Private healthcare
- Season ticket loans

**Salary**: £28,000.00-£28,500.00 per year

**Benefits**:

- Enhanced maternity leave
- Health & wellbeing programme

Schedule:

- Day shift

Ability to commute/relocate:

- Tottenham, Greater London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Concierge: 1 year (required)

Work Location: In person