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Ict Technical Support Co-ordinator

3 months ago

Derry, United Kingdom University of Ulster Full time

ICT Technical Support Co-Ordinator**Role**: ICT Technical Support Co-Ordinator**Department**: Digital Services**Grade**: Grade 6**Responsible to**: Head of Customer Services and Support**Campus**: Derry~Londonderry**(Permanent / Full-Time)**

**Job Purpose**
- The post holder is responsible for delivering advanced ICT 2nd level technical support, with a primary focus on ensuring operational readiness within professional services departments and campus teaching/meeting spaces. The role requires surpassing expectations by demonstrating proficiency in IT systems and a strong understanding of the University's current computing technologies.- Responsibilities involve developing operational processes and procedures, implementing IT policies as directed, and offering extensive support for staff and student systems, classrooms, and videoconferencing in accordance with established IT service management standards. The role places significant emphasis on adept call management, ensuring prompt and efficient resolution of incidents and service fulfilment, providing regular updates to customers, and maintaining regular communication with multidisciplinary teams.- Key aspects of the role include actively participating in user training and taking a leadership role in technically oriented project work. Operating autonomously, the position involves trend analysis and engagement in continual service improvement activities, contributing to the enhancement of the University's digital provision and ensuring an excellent customer experience.-
**We may create a 12-month waiting list for same or similar roles within the Department / Faculty. The University reserves the right to extend the waiting list across the University if required for certain posts.**

**Closing date: 2nd May 2024 at 23:30**

**Job ID**:

- 027342**Location**:

- Magee**Close Date**:

- 02-May-2024