Scheduling Assistant

2 weeks ago

Barnet, United Kingdom Dayco Services Full time

**Job Purpose**:
As a Scheduling Assistant at Dayco Services, you'll play a crucial role in managing incoming work orders and queries, as well as handling material orders, scheduling, and reporting for all jobs. Your dedication to efficiency and attention to detail will be key in enhancing our customers' experience and upholding the company's reputation.

**With comprehensive training and support provided, this position offers the opportunity for advancement to a Scheduler role upon successful development and experience.**

**Main Duties & Responsibilities**:

- To add and process new jobs/works onto the company system in accordance with the company rules, paying specific attention to detail in order for the relevant department to take matters forward.
- To order materials for work as per quotes of per client specification in a timely fashion.
- To assist with scheduling in operatives workload using the companies IT system diary, using experience to ascertain the time required and locations or jobs and the operatives.
- To liaise with the operatives with respect of their jobs, providing support as required for issues such as access, parking, materials, delays etc..
- To assess and examine incoming works & respond to clients accordingly to request additional information necessary for internal efficiency (e.g. missing access information, photos and further explanations on job/quote instructions)
- To contact third parties in order to request additional information (photos, access information, additional instructions etc..)
- To produce reports from completed works for the maintenance division as required in a timely manner daily.
- To liaise with the respective persons and departments to obtain quotations included in required reports.
- To chase operatives for job sheet updates with respect of delayed reporting/completion of job sheets.
- To monitor and check the performance of the internal system, reporting any bugs or errors to Director level for action and resolve.
- To undertake additional administrative duties as required by the company from time to time.

**Person Specification**:

- Essential_
- Previous administration experience
- Excellent communication and interpersonal skills
- An ability to deal with demanding people and handle conflicting opinions
- Organised, methodical and punctual
- An ability to multi-task and possess strong prioritisation skills
- Can demonstrate high customer focus and time management skills
- Able to work independently and take responsibility for own actions
- To be flexible, well presented, self-motivated and be able to use initiative.

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 4 years (required)
- Administrative experience: 4 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Day-SA-May24

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