Luxury Jewellery Sales Admin

7 days ago

Chelmsford, United Kingdom Hatton Jewellers Full time

**The Company**

**T**his is a unique opportunity to join a rapidly growing e-commerce luxury goods retailer. Our strong brand profile has quickly enhanced our credibility resulting in the expansion of our team. Full training and support are provided with the flexibility and scope to involve yourself within different areas of the business. You will be joining a sociable team who bring great energy and drive into the workplace and always strive for excellence.

A non-corporate environment where everyone has a voice.

**Job Role**

We are recruiting a passionate individual to join our office/showroom team as a Sales Assistant. The role will be full-time, 40 hours per week, 5 days per week - Monday - Saturday. You will be required to be able to commit to this role on a permanent basis.

Your role will be to process and finalise sales over many platforms such as over the phone, live chat, and in-store so communication and listening skills are a vital element in this role. You will also be expected to support the day-to-operations within the business for example packaging and prepping our outgoing orders for the post, accounting for stock/stock audits, and serving in-store clients.

**Responsibilities**
- Work under the guidance of the Management Team to ensure that the highest service and operational standards are being executed at all times.
- Be willing to receive jewellery training in regards to products and services we sell/offer.
- Deliver a warm and polite service to all of our customers.
- Be able to upsell and add on additional products and services to our customers confidently.
- Support the team by completing office duties such as answering the phone and packaging online orders.
- Demonstrate effective communication through written and verbal communications.
- Be able to follow instructions effectively and precisely without hesitation to ask questions.
- Complete stock audits effectively and precisely.

We’re looking for great people, with an approachable and friendly personality. It’s all about working together as one motivated team. To be successful in this role you will have a professional, yet bubbly character and an enthusiastic approach to sales. In addition, you will have:
**Personal Profile**
- Strong verbal and written communication skills
- Be PC literate.
- Outstanding professionalism with a positive attitude
- Excellent Team player
- Good sense of initiative
- Able to work under pressure
- Calm and professional manner and able to manage customer complaints.
- Strong customer service experience in the luxury sector and the ability to upsell
- A basic understanding of e-commerce operations is desirable.
- Experience in the jewellery sector is desirable.

**Benefits**
- Amazing work - be part of our growing team that is transforming the high-end jewellery industry. Be a real part and develop a career by assisting the team to scale the brand to the next level
- Company pension
- Private health care & Private GP Doctor
- Access to our discount program with Vitality Health which includes exclusive discounts to brands such as Odeon & Vue cinemas, Caffe Nero, Nike, Apple & Garmin, Amazon Prime, Expedia, Champneys spa, and Waitrose.
- 50% discount on one of the following gym memberships. Virgin Active, Pure Gym, or Nuffield health.
- Regular social & team building events - We take our team out for food and drink and have a fun time out, on the house of course
- Family and friends 50% off discount - Enjoy exclusive discounts for you, your friends, and your family on all of our products.

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Private medical insurance
- Wellness programme

Schedule:

- 8 hour shift

Work Location: One location

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