Credit Controller

1 week ago


Southampton, United Kingdom Brook Street Full time

**Credit Controller**
**£24,000 - £26,000 per annum**
- Southampton_
- Are you professional and driven to provide an excellent customer experience?_
- Do you have previous credit control or financial administration experience?_
- Do you have strong communication and organisational skills?_

If you answered **yes** on all of the above, then read on:
**Our client is recruiting for a Credit Controller who will manage the current and outstanding invoices for a portfolio of clients. A leading accountancy firm, this business based in Southampton are expanding and looking for pro-active and talented individuals to join their team.

**Who's right for the job?**
- 3+ years of credit control experience.
- Confident in your ability to chase debtors and possess an assertive but friendly approach while maintaining quality and professionalism.
- Excellent negotiation and problem-solving skills
- Works well under pressure in a fast-paced, high volume environment
- Excellent verbal & written communication skills
- Detail-oriented and highly organized
- Highly adaptive and open to innovative new technology solutions
- Prior debt negotiation experience required
- Office Skills required - Good Communication and phone skills; ability to draft business letters, create and use excel spreadsheets.
- Computer Skills: Microsoft Windows PC; Microsoft office (Outlook, Word, Excel, SAGE and/or Credit Hound will be an advantage) and being able to copy and scan documents.
***About the job**:
**Your main responsibility will be to manage a portfolio of clients with pre-due, current and overdue invoices (in excess of 250). You must be confident in your ability to chase debtors and possess an assertive but friendly approach while maintaining quality and professionalism.
**Key responsibilities of the role will include:

- Manage own workload to meet personal and team targets
- Making credit control calls each day
Taking and processing payments via debit/credit cards
- Be able to promptly identify, record and follow up any customer queries with internal colleagues to ensure these are resolved in a timely and satisfactory manner
- Contribute to the development of Credit Control procedures and driving down aged debt
- Solving payment disputes and communicating with clients where necessary to secure prompt payment(s)
- Escalating to the Credit Control Manager any issues affecting the timely collection of overdue accounts
- Being able to identify and escalate any difficult clients to issue Letter Before Action
- Perform against targets individually whilst contributing to the overall productivity of the team
- Ad hoc duties as required.

**What's in it for you?**
**Our client offers a** salary of between £24k and £26k, depending on experience.**
The role also comes with a performance-based pay scheme, private healthcare insurance, 25 days holiday + Bank holidays (and birthday off after a year of service), wellness days, an employer contribution pension, and benefits platform.
**Let's get started**

This is a **permanent full-time position** with a **start as soon as possible**. This would suit someone who has worked previously in credit control, managing their own portfolio of clients, or in a financial administration role for the last 12 months. They will have strong telephone communication skills, strong motivation to learn, and a passion for providing an **excellent customer service.


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