Funeral Service Arranger

Job Advert

**Funeral Service Arranger**

Part-time, Permanent

Dyson Richards Funeral Directors, Shirley

There's more to funerals than you think...

At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most.

We exist to serve our clients, families, and communities for all their end-of-life needs. We strive to understand and meet their needs, whilst acting with sensitivity and empathy. We are focused on delivering the highest quality of service, with choice and flexibility for the best value for money.

Great service comes from great people who are all aligned with our purpose and vision, to be the UK's Leading Provider of End-of-Life Care. We work in teams, and just like a family, we care for and protect our people and those that we look after. We embrace our diversity, celebrate our differences, and help each other grow.

**Interested in becoming part of our family...?**

We currently have an opportunity for a Funeral Service Arranger to join our Business Leader, Leanne Dawson,** **and her dedicated team of funeral professionals within our Dyson Richards Funeral Directors, serving our communities across the Birmingham area.

Hours are part-time: Monday - Friday (09:00 - 13:00).

**What will the day-to-day look like?**

As Funeral Service Arrangers, they are one of the very first points of contact for our families. They are the coordinator who supports our families, arranges the funerals, and works alongside our teams to ensure that the funerals are delivered at the highest standard, whilst also meeting the personable requests of the families.
- You will create a welcoming, safe, and caring atmosphere for our families.
- Arrange funerals according to Company guidelines ensuring that the full range of services and products are offered, thereby addressing the needs of the client.
- Maintain excellent service to clients who telephone or call the branch.
- Be available for clients to visit the deceased during office hours and out of hours by arrangement to company standards and guidelines.
- Become trained to present our pre-paid funeral plans to our clients to the standard required by Dignity and the Financial Conduct Authority.
- Getting involved in the attending and planning of community events within the local area.
- This is a mobile role, meaning you will be the support for all funeral homes within this brand, covering holidays, sickness and other staffing needs.

**What do we look for?**
- Previous experience in a Customer Service or Administrative position.
- Proactive approach and ability to communicate effectively with a wide range of people.
- Comfortable coming into contact with the deceased through the Chapel of Rest visits.
- Presentable always, acting with professional conduct and showing empathy.
- PC Literacy - strong skills when using a computer and Microsoft Applications (Outlook, Word, PowerPoint, Excel etc.)
- Excellent attention to detail is essential.
- A passion for customer service.
- A Full UK Driving Licence - would be needed for local site and home visits.

**What do you get?**
- Pro-rata annual salary of £11,918.40pa.
- Pro-Rata days holiday + bank holidays.
- Sick pay eligibility after a 12-month qualifying period.
- Life Assurance 2 x salary.
- Company Pension Scheme.
- Opportunity to enrol on several of our apprenticeship schemes.

**What’s it like to work for Dignity as a Funeral Service Arranger?**

“The most rewarding part of my job is when families return to see me chat days, weeks, months and in some cases years after the funeral has taken place” - Jane Dugdale, Funeral Service Arranger

**What are the next steps?**

**Learning & Development**

Our Learning and Development team works with our people to increase the knowledge and skills needed to deliver their roles and develop themselves. We are also investing in our people with a wide range of bite-sized digital topics that allow you to guide your own professional development in engaging and effective ways. These range from our Diversity and Inclusion training and Mental Health Awareness to How to Cook in Spanish

**Apprenticeships**

From HR Administration to MBA level qualifications, our Learning and Development team provides professional development opportunities at all levels across our organisation.

**Equality, Diversity, and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.