Patient Experience Advisor
3 weeks ago
**Job Title**: Patient Experience Advisor
**Location**: Glasgow City Centre
**Hours**: Full Time
Competitive salary & benefits, full training will be provided
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 30 years, millions of patients have trusted Optical Express with their eye care.
With clinics across the UK, Ireland, and mainland Europe, Optical Express offers you a huge variety of exciting career opportunities.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
If you’re looking to work for a market leader, then read on as we are looking for a Patient Experience Advisor to work in our prestigious offices in Glasgow city centre.
**The Role**
The role of a Patient Experience Advisor offers you the opportunity to expand your knowledge on a daily basis, giving you more responsibility, training and the real chance of career progression.
As a key point of contact for patients with service related enquiries, you will be responsible for taking the patient through their journey whilst delivering exceptional customer service at all times. Part of that journey will involve building rapport quickly with patients, handling service related issues, and working closely with your colleagues to ensure patients receive excellent care. You will be supported in your role by experienced clinicians.
***Every day will bring something new but your day to day role will involve**:
- Assisting the Patient Care Manager with communications to patients who have service or customer care enquires.
- Managing patient enquires in compliance with company policies and ensuring patients receive timely care and follow up.
- Continuous monitoring and improvement of the quality of care that Optical Express provides to patients.
**Essential skills**
We are seeking individuals who are articulate and presentable; diligent and detail orientated; motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times. You will enjoy working closely with other members of your team and with colleagues across different areas of the business, so it is essential that you are able to work well with others in order to bring enquires to a conclusion and influence outcomes.
**What’s in it for you?**
- Competitive salary
- Discounted vision correction products/procedures
- Modern, city centre working environment
- Discounted rates at on site restaurant
- Investment in your training and career progression
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer.
- 01236 795 146
-
Patient Experience Advisor
2 months ago
Glasgow, United Kingdom Optical Express Full time**Job Title**: Patient Experience Advisor **Location**: Glasgow City Centre **Hours**: Full Time Competitive salary & benefits, full training will be provided Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 30 years, millions of patients have...
-
Patient Experience Advisor
6 days ago
Glasgow, Glasgow City, United Kingdom Optical Express Full timeJob Title: Patient Experience AdvisorLocation: Glasgow City CentreHours: Full TimeCompetitive salary & benefits, full training will be providedOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 30 years, millions of patients have trusted Optical...
-
Patient Experience
3 weeks ago
Glasgow, United Kingdom Optical Express Full timeJob Title : Patient Experience and Complaints Advisor – Clinical Services Location : Glasgow City Centre Hours : 40 hours per week, office based Competitive salary & benefits At Optical Express we are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33...
-
Patient Advisor
3 weeks ago
Glasgow, United Kingdom Optical Express Full time**Job Title - Patient Advisor** **Location - Glasgow** **Hours - Full Time** **Salary - Competitive, bonus & benefits** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for...
-
Patient Advisor
3 weeks ago
GLASGOW, United Kingdom OPTICAL EXPRESS Full timeJob Title - Patient Advisor Location - Glasgow Hours - Full Time, 40 hours per week Salary - £24,000 per annum, bonus & benefits Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently...
-
Patient Advisor
1 month ago
GLASGOW, United Kingdom OPTICAL EXPRESS Full timeJob Title - Patient Advisor Location - Glasgow Hours - Full Time, 40 hours per week Salary - £24,000 per annum, bonus & benefits Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently...
-
Patient Advisor
1 week ago
GLASGOW, United Kingdom OPTICAL EXPRESS Full timeJob Title - Patient Advisor Location - Glasgow Hours - Full Time, 40 hours per week Salary - £24,000 per annum, bonus & benefits Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently...
-
Patient Advisor
3 weeks ago
Glasgow, Glasgow City, United Kingdom OPTICAL EXPRESS Full timeJob Title - Patient AdvisorLocation - GlasgowHours - Full Time, 40 hours per weekSalary - £24,000 per annum, bonus & benefitsOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively and consistently striving for...
-
Patient Advisor
4 weeks ago
Glasgow, United Kingdom Optical Express Group Full time €24,000Job Title – Patient Advisor Location – Glasgow Hours – Full Time, 40 hours per week Salary – £24,000 per annum, bonus & benefits Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and...
-
Patient Advisor
1 month ago
Glasgow, United Kingdom Optical Express Full timeJob Title – Patient Advisor Location – Glasgow Hours – Full Time, 40 hours per week Salary – £24, per annum, bonus & benefits Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and...
-
Patient Advisor
3 weeks ago
Glasgow, United Kingdom Optical Express Full timeJob Title – Patient Advisor Location – Glasgow Hours – Full Time, 40 hours per week Salary – £24, per annum, bonus & benefits Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and...
-
Patient Advisor
2 weeks ago
Glasgow, United Kingdom Optical Express Full timeJob Title – Patient Advisor Location – Glasgow Hours – Full Time, 40 hours per week Salary – £24, per annum, bonus & benefits Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and...
-
Patient Advisor
2 weeks ago
Glasgow, United Kingdom Optical Express Group Full time**Location - Glasgow** **Hours - Full Time, 40 hours per week** **Salary - £24,000 per annum, bonus & benefits** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for...
-
Patient Advisor
3 weeks ago
Glasgow, United Kingdom Optical Express Group Full time**Location - Glasgow** **Hours - Full Time, 40 hours per week** **Salary - £24,000 per annum, bonus & benefits** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for...
-
Patient Advisor
6 days ago
Glasgow, Glasgow City, United Kingdom Optical Express Group Full timeLocation - GlasgowHours - Full Time, 40 hours per weekSalary - £24,000 per annum, bonus & benefitsOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively and consistently striving for excellence. We support each...
-
Patient Services Advisor
3 weeks ago
Glasgow, United Kingdom Nuffield Health Full timeHEAD OFFICE Patient Services Advisor Patient Services Advisor Glasgow Hospital | Outpatients | Permanent| Full-Time £21,333 per annum 37.5 hrs per week **Shifts**: Mon-Thur between 8am-9pm, Fri 8am - 6pm 1 Saturday a month Nuffield Health Gym Membership Access to Healthcare Scheme Are you passionate about customer service? Then you could join the...
-
Patient Services Advisor
6 days ago
Glasgow, United Kingdom Nuffield Health Full timeHEAD OFFICE Patient Services Advisor Patient Services Advisor Glasgow Hospital | Outpatients | Permanent| Part-Time £21,333 Pro rata per annum | 22.5 hrs per week Nuffield Health Gym Membership | Access to Healthcare Scheme Are you passionate about customer service? Then you could join the UK’s leading Healthcare Charity. We’re recruiting great...
-
Patient Services Advisor
7 days ago
Glasgow, Glasgow City, United Kingdom Nuffield Health Full timeHEAD OFFICEPatient Services AdvisorPatient Services AdvisorGlasgow Hospital | Outpatients | Permanent| Part-Time£21,333 Pro rata per annum | 22.5 hrs per weekNuffield Health Gym Membership | Access to Healthcare SchemeAre you passionate about customer service? Then you could join the UK's leading Healthcare Charity. We're recruiting great people to our...
-
Patient Services Advisor
7 days ago
Glasgow, Glasgow City, United Kingdom Nuffield Health Full timeHEAD OFFICEPatient Services AdvisorPatient Services AdvisorGlasgow Hospital | Outpatients | Permanent| Full-Time£21,333 per annum37.5 hrs per weekShifts: Mon-Thur between 8am-9pm, Fri 8am - 6pm 1 Saturday a monthNuffield Health Gym MembershipAccess to Healthcare SchemeAre you passionate about customer service? Then you could join the UK's leading Healthcare...
-
Patient Services Advisor
2 months ago
Glasgow, United Kingdom Braidcraft Medical Centre Full time**Patient Services Advisor(s)** We are currently looking for one or two new team members to join us at Braidcraft in the role of Patient Services Advisor. This could either be one 32 hour post or two 16 hour posts (dependant on the successful applicant(s) preference). Knowledge of Docman, EMIS or VISION would be an advantage, though not essential as...