Customer Service Representative

4 weeks ago

South East, United Kingdom Binance Full time

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is conducted via the ticketing system and a live chat/phone call and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

**Responsibilities**:

- Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
- Handle customer complaints, any special cases or ad hoc tasks.

**Requirements**:

- College degree or above.
- ** Proficient in English & Japanese (JLPT N2 at least). Other languages **would be of a great advantage, for efficient collaboration with various stakeholders in the company
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.
- High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for customer service industry and can accept to work under different work shifts, including night shift.
- Positive about the crypto industry.

**Working at Binance**
- Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
- Tackle fast-paced, challenging and unique projects
- Work in a truly global organization, with international teams and a flat organizational structure
- Competitive salary and benefits
- Balance life and work with flexible working hours and casual work attire

Learn more about how Binancians embody the organization’s
**core values**, creating a unified culture that enables collaboration, excellence, and growth.

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
- ._

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