IT Support Engineer

4 weeks ago


Manchester, United Kingdom Robert Half Full time

Robert Half are currently working with a growing Financial Services business based in Manchester as they looking for an IT Support Engineer to support the existing IT Manager.

**Responsibilities**:

- Provide 1st/2nd Line technical support to end-users for Windows Desktop and M365 products.
- Resolve incidents and service requests in accordance with defined Service Level Agreements (SLAs).
- Escalate incidents to the IT Manager when necessary.
- Install, configure, and maintain desktop hardware, software, and peripherals.
- Manage Active Directory, Exchange, and SharePoint.
- Ensure all equipment is properly maintained and configured for optimal performance.
- Develop and maintain technical documentation.

**Requirements**:

- Proven experience in providing 1st/2nd Line technical support to end-users.
- Strong knowledge of Windows Desktop and M365 products.
- Experience with Active Directory, Exchange, and SharePoint.
- Excellent problem-solving skills and ability to troubleshoot complex technical issues.
- Excellent customer service skills and ability to communicate technical information to non-technical users.
- Ability to work independently and as part of a team.
- Relevant certifications, such as MCSE, MCSA, or ITIL, are desirable but not essential.

**Package**:
£28,000-£32,000 basic salary + bonus


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