On-site Engineer

2 weeks ago


Slough, United Kingdom SOM-3 RECRUITMENT LIMITED Full time

**Role: On-site IT Engineer (2nd Line)**

**Location**: Slough

**Salary**: £30-34k + £2k On-call (1 week in 4) + Benefits Package, Training & Career Progression

Our client are a Global MSP and this role requires you to work on-site at one of their large end-user clients supporting their IT team and user environment. You must live a commutable distance to Slough SL1, be happy to work on-site 5 days per week and beable to provide out of hours cover on an on-call rota 1 week in 4 for which an allowance is paid.

**Required**:

- A can do proactive attitude, being presentable and well spoken, professional and courteous at all times.
- Meeting Rooms 1st line support (including AV/VC checks first thing each morning)
- General 1st line TechBar support - 2nd/3rd line to be provided by the existing team in London - face of IT to the business, professional, presentable and courteous
- Occasional site visits to our Rugby office will be required so capability and willingness to drive is a must

**Areas of Expertise**:

- Hardware support
- PC and Laptop imaging
- Helpdesk / Welcome desk
- Desktop support
- VC Support
- Printer support
- Installations, move and changes
- 1st / 2nd line support
- Understanding the importance of business processes and compliance
- Experience working on a 2nd line service desk
- Excellent communication skills (verbal and written)
- Excellent Time management and Organisational skills.
- Flexibility - nationwide travel may be required.
- A good theoretical and practical approach to diagnosing problems.
- Ability to work independently on a wide range of products.
- Microsoft Office knowledge - Word, Excel and Outlook
- Customer support skills
- Experience of user move and changes
- Good all round understanding of hardware maintenance/break-fix

If you have any of the following certifications this is a bonus:

- CompTIA A+
- CompTIA Server +
- CompTIA Network +
- ITIL Foundation
- MCDST
- CCENT

Search Terms:
2nd Line Support, Technical Support, Active Directory, PC & Laptop Support, Hardware Support, Desktop Support, ServiceNow, SNOW, O365, Windows OS, Windows Applications, ITIL


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