Call Handler
3 weeks ago
** Call Handler**
I am working with an organisation based in Perth, Scotland who are looking for a number of Call Handler's to join their Triage team.
The roles are full time, to start on the 22nd April 2024 and will run for 7 months initially.
The roles are paying £13.14 PAYE per hour plus holiday pay.
The role requires you to be onsite for training and offers hybrid working pattern post training (50/50)
There are various shifts patterns that need covering from 8am-8pm.
There is free parking on site and the office is serviced by good public transport routes.
**Job Purpose**
- To enhance the customer experience & save customers from bouncing around the system, reducing failure demand in the frontline team.
**Duties & Responsibilities**
- The calls are an average of 2 mins - the person must understand the customer demand and direct the customers to the correct area.
- There will be a set of questions (tool) to direct the calls - this tool is being built and will tell the person which demand is directed to which route.
**Knowledge & Skills**
- The person will be required to demand capture so this can be analysed.
- Must have excellent communication skills/ customer service and empathy and the ability to utilize the system.
Thank you
Priyanka Sharma (Eden Brown Synergy)
Eden Brown Synergy is an equal opportunities employer.
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