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Customer Care Advisor

4 months ago

Renfrew, United Kingdom Terumo Aortic Full time

Key Duties
- Processing of all customer orders received on a daily basis
- Manage customer inquiries related to orders placed
- Provide up to date schedule information to customers and measure performance against On time to Promise (OITP)
- Ensure the correct inventory allocation is in place against outstanding customer orders
- Manage customer complaints
- Pro-actively engage with Planning, Sales, and Manufacturing to ensure accurate information is provided to the customer at all times
- Pro-active engagement with despatch to ensure order picks information and instructions are provided in timely and structured manner
- Ensure work instructions are maintained and up to date
- Ensure lean concepts are deployed and maintained as part of the overall ongoing continuous improvement agenda for Global Customer Care
- Provide weekly / monthly metrics and reports as required and directed by the Manager of Global Customer Care Adhoc project work as and when required
- Provide despatch team with necessary Export Customs / Quality Documentation to allow shipment of product into specific Market
- Provide reception / switchboard cover as and when required

Qualifications & Experience
- Strong experience in a Customer Services environment or equivalent
- Excellent communication and organisational skills
- Computer literate in MS Office products
- Knowledge of export documentation, procedure and current legislation
- Experience with SAP preferable

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Renfrew: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location