Customer Assistant

5 months ago

Sandhurst, United Kingdom M&S Full time

**Key Accountabilities**

Customer Assistant
**Key Capabilities**

**Working Pattern**

Week 1: Sun (15:00-19:00), Tues, Weds, Fri (18:00-22:00)

Week 2: Mon, Tues, Weds (18:00-22:00), Sat (17:00-21:00)

**Purpose**

To deliver a great shopping experience for our customers, putting customers before task every time. Champion new ways of working within stores, through an open mindset and positive attitude. Complete tasks and processes that deliver ‘best in town’ standards. Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve.

**Description**

**Key Accountabilities**

Serve our customers efficiently and brilliantly well - on the shop floor and at service points

Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy

Skilled to utilise all digital tools and communication channels to do the job

Share customer and colleague feedback to help us do things better

Share knowledge and experience with colleagues to support others in building skill and confidence

Own their own learning & development and proactively access digital learning solutions

Know the daily sales targets, priorities, promotions & selling opportunities

Have great product knowledge to sell and recommend our products and services

Proactively engage with customers to understand their needs and make recommendations

Understand the store priorities and their part to play

Complete tasks with pace and in line with SOPs (Standard Operating Procedures)

Minimise cost and waste through good process practice

Follow safe and legal working practices

**Key Capabilities**

Understands how M&S operates, it is strategy, future, and the role they play

Committed to delivering excellent work fast with great attention to detail

Open to and acts on feedback, asking for this regularly

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met

Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things

Effective at communicating their intentions to others; ensures communication is clear and simple

In control of their own reactions and considers how to share their perspective to create better reaction for team

Copes well with change and work challenges and recovers quickly from its impact

Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**

Contributing to store sales and cost control

Work across the store to get things done right first time within timescales

Comprehensive knowledge of customer shopping channels

Good level of product knowledge and services across the store

Up to date knowledge of the commercial operation and brilliant basics

Understand customer needs and spot selling opportunities

Adapting to change

Good Knowledge of VM principles

**Key Relationships and Stakeholders**

Customers

Colleagues

Store Leadership

BIG (Business Involvement Group)

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That is why we are revolutionising how we work and offering our most exciting opportunities yet. There has never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

  • Customer Assistant

    5 months ago

    Sandhurst, United Kingdom Marks & Spencer Full time

    Working Pattern: WEEK 1: Sun 10:00-18:00, Mon & Wed 09:00-17:00, Thur 11:00-19:00, Fri 09:00-17:00 WEEK 2: Mon, Tue, Thur, Fri & Sat 09:00-17:00 INTRODUCING OUR CUSTOMERS TO OUR BANK AND LOYALTY PRODUCTS What we are looking for We are looking for the very best people to shine in our stores as advocates of our M&S Bank and Services Products. This role is...

  • Customer Assistant

    5 months ago

    Sandhurst, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Sunday: 11:00-17:00** **Monday: 12:00-18:00** **Tuesday: 12:00-18:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice...

  • Customer Assistant

    5 months ago

    Sandhurst, United Kingdom M&S Full time

    **All the details** **Work Pattern**: **Monday-Friday 0900-1700** **Flexibility required for weekends** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of...

  • Customer Assistant

    4 months ago

    Sandhurst, United Kingdom M&S Full time

    **All the details** Work Pattern: Week 1: Monday 1800-2200 Thursday 1800-2200 Friday 1800-2200 Saturday 1700-2100 Week 2: Sunday 1500-1900 Monday 1800-2200 Wednesday 1800-2200 Thursday 1800-2200 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing...

  • Customer Assistant

    4 months ago

    Sandhurst, United Kingdom M&S Full time

    **All the details** Below is the working pattern for this vacancy. Week 1: Sunday 15:00-19:00 Tuesday 18:00-22:00 Wednesday 18:00-22:00 Friday 18:00-22:00 Week 2: Tuesday 18:00-22:00 Thursday 18:00-22:00 Friday 18:00-22:00 Saturday 17:00-21:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put...

  • Customer Assistant

    4 months ago

    Sandhurst, United Kingdom Marks & Spencer Full time

    Working Pattern: Sunday 08:30 - 16:30 Monday 10:00-18:00 Tuesday 07:00-13:00 Wednesday 12:00-18:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in...

  • Customer Assistant

    5 months ago

    Sandhurst, United Kingdom Marks & Spencer Full time

    Not a summer job. Heavy lifting, fast pace environment. Work pattern: Sunday 1-5 Saturday 2-6 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in...

  • Customer Assistant

    5 months ago

    Sandhurst, United Kingdom Marks & Spencer Full time

    **Work Pattern** Week 1: Mon, Tues, Thurs, Fri, Sat (09:00-17:00) Week 2: Sun, Tues, Weds, Thurs, Fri (09:00-17:00) **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    5 months ago

    Sandhurst, United Kingdom Marks & Spencer Full time

    **Work Pattern** mon,tues,fri,sat 11-4 mon,tues,wed,fri 11-4 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell...

  • Customer Assistant

    4 months ago

    Sandhurst, United Kingdom Marks & Spencer Full time

    Working Pattern: Week 1: Wed, Thur& Fri 1800-2200 Sat 1700-2100 Week 2: Sun 1500-1900 Wed, Thur, Fri 1800-2200 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    4 months ago

    Sandhurst, United Kingdom Marks & Spencer Full time

    Working Pattern: Thurs 18:00 to 00:00 Friday 18:00 to 00:00 Sat 18:00 to 00:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards -...

  • Customer Assistant

    5 months ago

    Sandhurst, United Kingdom Marks & Spencer Full time

    Working Pattern 3 nights 4 hr shifts hours between 18.00 and 24.00 Hours to be discussed on interview. **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver...

  • Customer Assistant

    4 months ago

    Sandhurst, United Kingdom Marks & Spencer Full time

    **Working Shift Pattern** Mixture of days including weekends, 9-18.00 shifts, 4 per week Further details to be discussed in the interview **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete...

  • Customer Assistant

    4 months ago

    Sandhurst, United Kingdom Marks & Spencer Full time

    **Working Shift Pattern** Mixture of Days, 10-18.00 shifts, 4 per week. Days to be discussed during interview **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    4 months ago

    Sandhurst, United Kingdom Marks & Spencer Full time

    **Working Shift Pattern** Mixture of Days, 6-10.00, 3 shifts per week including weekends Days to be discussed during the interview **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    5 months ago

    Sandhurst, United Kingdom Marks & Spencer Full time

    **Working Pattern**: Sunday 10.30-2.30 Thursday 11-3 Friday 11-3 Fast paced environment On feet for the full shift **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    4 months ago

    Sandhurst, United Kingdom Marks & Spencer Full time

    **Due to the working hours of this role, we can only accept applicants over the age of 18** **Working Pattern** Week 1: Monday, Thursday, Friday, Saturday 20:00-00:00 Week2: Monday, Tuesday, Thursday, Friday 20:00-00:00 Must be over 18 due to working pattern **Purpose** - To deliver a great shopping experience for their customers, putting customers...

  • Customer Assistant

    4 months ago

    Sandhurst, United Kingdom Marks & Spencer Full time

    Working Pattern: Week 1: Tues 1800-2200 Wed 1800-2200 Thur 1800-2200 Fri 1800-2200 Week 2: Wed 1800-2200 Thur 1800-2200 Fri 1800-2200 Sat 1700-2100 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...

  • Customer Assistant

    4 months ago

    Sandhurst, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant - Operations - Camberley **Key Capabilities** Customer Assistant - Operations - Camberley **Working Pattern** WEEK1 Tuesday 2pm-10pm Wednesday 2pm-10pm Thursday 2pm-10pm Friday 2pm-10pm WEEK2 Tuesday 2pm-10pm Wed 2pm-10pm Friday 2pm-10pm Sat 1pm-9pm **Purpose** To deliver a great shopping experience for...

  • Customer Assistant

    5 months ago

    Sandhurst, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant **Key Capabilities** **Working Pattern** Sun (11:00-18:00) Sat (09:00-18:00) **Purpose** To deliver a great shopping experience for our customers, putting customers before task every time. Champion new ways of working within stores, through an open mindset and positive attitude. Complete tasks and processes...