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Customer Services Advisor

4 months ago

Redhill, United Kingdom SES Water Full time

**Customer Services Advisor**

**Redhill**

**£22,000 per annum**

When you join us as a Customer Service Advisor you will receive three weeks training before you join your teams to work alongside more experienced advisors. We will ensure that you have the right tools and knowledge to succeed in your role - you just needto bring along a great attitude and passion for customer service.
- Answer inbound telephone calls, updating in-house systems with all customer contacts and asking them to review your service at the end of each call
- Assist customers to set up payments that will cover their water usage
- Provide advice regarding water saving techniques
- Transfer calls relating to supply issues to the relevant department

Reporting to a team leader, you’ll be a valued member of the customer service department, supporting our customers and ensuring that their queries are resolved first time.

**About You**:
You are customer focussed person who is passionate about providing high standards of customer care. You have:

- A natural ability to build rapport quickly over the telephone
- High standards of written and verbal communication
- Attention to detail
- A good standard of IT literacy (training is provided for our systems)
- The ability to work as part of a team

**What We Offer**:
SES Water value our employees wellbeing and have created a package to care for both your financial needs and personal wellbeing;
**For your financial wellbeing**:

- Salary £25,330
- Employer contribution up to 10% on our Group Personal Pension Plan
- Life assurance
- Company bonus scheme
- Salary Finance: Financial education, loans and savings
- On site garage with service discount

**For your personal wellbeing**:

- 25 days annual leave which will increase to 27 days with length of service
- Health care Cash back scheme and Surgical Choices
- Aqualibrium - On site Mental Health First-Aiders and free annual health checks
- Confidential crisis support, counselling and legal advice
- One day paid volunteering a year

**About Us**:
SES Water are at the forefront of our industry with our smart technology rolled out across our entire network (recently winning an award), helping us to identify and respond to leaks at speed. We are proud of our company and the work we carry out, providinga safe and reliable water supply to over 730,000 customers.

We are committed to the communities we work in and are proud to hold two Biodiversity Awards and support our local communities by offering all colleagues the opportunity to 'Give A Day’ to a local charity or good cause.

We have a thriving culture, where colleagues work collaboratively to achieve our goals.

As a company we are committed to our digital journey so that we are able to improve the lives of our colleagues and customers. We are innovative, dynamic and are not afraid to try new ways of working

We thrive on the knowledge and life experiences of our colleagues, recognising that our differences bring diverse perspectives and make us a great team.

We welcome people that live our values, bring their true selves to work and have a desire to share their lived experience so that we are fit to serve our communities both now and in the future.

If you need any support during the recruitment process please contact us.