Prescriptions Clerk

General requests for medication on behalf of the patient for non-repeat items. Issue batch prescriptions for the repeat dispensing scheme. Actively encourage patients to reconcile medications to facilitate monthly collections. Discuss with patients their requirements, encouraging patients to order only what they require.

Act upon compliance issues, liaising with the appropriate clinician. Ensure medication reviews are arranged by maintaining an accurate recall system. Liaise with hospital staff, community pharmacists, patients, carers, care homes and others to resolve any queries relating to drugs and appliances. Input data into the patient's healthcare records as necessary.

All queries to be dealt with using the EMIS medication screen. Maintain a clean, tidy, effective working area at all times. Administrative responsibilities: Duties may be varied from time to time under the direction of the Quality and Compliance Manager, Practice Manager or Clinical Pharmacist, dependent on current and evolving practice workload and staffing levels. This could include working extra hours to provide cover for absent colleagues.

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items identified in the above list of data team responsibilities. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that the post holder will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relatingto patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health and safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health and Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Actively reporting health and safety hazards and infection hazards immediately when recognised.

Keeping own work areas and general areas clean and assisting in the maintenance of general standards of cleanliness consistent with the scope of the post-holders role. Undertaking annual infection control training. Reporting potential risks identified. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to any individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance appraisal including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

**Quality**: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectivenessof the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients' needs. Effectively manage own time, workload and resources.

Discuss with other members of the team how the policies, standards and guidelines will affect their own work. Participate in audit where appropriate.