Credit Controlle

2 weeks ago


Belfast, United Kingdom Tate Full time

**Credit Controller**

**Pay: £11.80 per hour**

**Location**:Millennium House, 17 Great Victoria St, Belfast BT2 7AQ

**Hours**:37 hours

**Working options**:The department are currently working hybrid and will be required to work 2-3 days a week in the office.

**Duration**: 9 months

We have an exciting new opportunity for a Credit Controller to join our Collections Team in Belfast. The Collections Team is responsible for proactively managing the recovery of gas bills through engaging with our customers to request payment; working with customers to find suitable solutions and repayment plans that work for them and us; resolving issues that cause delays; providing advice and great customer service; and escalating recovery as and when required.

**Description of Job & Key Responsibilities**
- Contacting customers when payment is overdue, monitor accounts and proactively engage with customers, providing a high level of customer service and finding the best ways to recover payment for bills; offering advice and flexible repayment plans in accordance with customers' ability to pay.
- Helping us deliver on our regulatory obligations, especially in relation to vulnerable customers by ensuring our debt recovery policies are kept updated and followed compliantly; deliver within agreed SLAs and timeframes.
- Actively engaging in projects and business improvement initiatives
- Analysing data, updating monthly reports and KPIs and providing regular reports and updates to management team to ensure individual and team objectives are met.
- Working positively towards individual and collective objectives & targets.
- Actively engaging with other colleagues and customers to manage customers' accounts, resolve queries and respond as required.
- Reviewing and following up on internal queries from other departments within the business.
- Working with the Customer Service team to provide telephone support at times, dependent on business needs, to ensure our customer service levels and targets are maintained.

**Skills**
- Experience of working in a credit control or customer accounts environment where you will have worked directly with customers to resolve queries and recover payments due.
- Be organized and have exceptional attention to detail with the ability to produce consistently accurate work**.**:

- Negotiation skills.
- Hands-on flexible approach with the ability to multitask, prioritise your workload and work on your own initiative with minimum supervision**.**:

- Customer and quality focused**.**:

- Strong numeracy skills**.**:

- Excellent verbal and written communication skills**.**:

- High standard of IT, including good working knowledge of Microsoft Office and strong Excel skills**.**:

- Able to manage workload well to ensure work is completed as required**.**:

- Great team player with a willingness to share knowledge, develop and support colleagues.

**_If this sounds like something you have the experience for, then APPLY NOW_**

Tate is acting as an Employment Business in relation to this vacancy.


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