Vehicle Damage Assessor
5 months ago
Overview: We are seeking a detail-oriented and customer-focused Vehicle Damage Assessor to join our team. As a Vehicle Damage Assessor, you will be responsible for assessing and documenting the damage to vehicles, providing accurate repair estimates, and ensuring customer satisfaction. Duties: - Inspect vehicles to assess the extent of damage and determine the necessary repairs - Document the damage and prepare detailed repair estimates - Communicate with customers to explain the assessment findings and repair options - Provide exceptional customer service by addressing customer concerns and answering questions - Collaborate with technicians to ensure accurate repair plans and timelines - Maintain accurate records of assessments, estimates, and repairs - Uphold company standards for quality and efficiency in assessing vehicle damage - Upsell additional services or repairs as appropriate Experience: - Previous experience in a similar role preferred - Strong customer service skills with the ability to effectively communicate with customers - Knowledge of automotive repair processes and terminology - Proficient in using computer software for estimating repairs - Cash handling experience is a plus Skills: - Excellent customer service skills to provide a positive experience for customers - Strong attention to detail to accurately assess vehicle damage - Mechanical knowledge to understand repair requirements and estimate costs - Ability to effectively communicate technical information to non-technical individuals - Proficient in using computer software for estimating repairs - Upselling skills to recommend additional services or repairs We offer competitive pay and benefits packages, including medical insurance, retirement plans, and paid time off. Join our team of professionals dedicated to providing exceptional service in the automotive industry. Note: This is a paid position. Internship positions must also be compensated.
Pay: £28,000.00-£40,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
**Experience**:
- vehicle damage estimator: 5 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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