IT Field Support Engineer

3 weeks ago

Heathrow, United Kingdom Cerco IT LTD Full time

Our customer is searching for a hard-working individual with a can do attitude, responsible for the completion of hardware breakfix service calls and deployments for a wide variety of customers to manufacturer recommended standards using a multiplatformof products. You’ll be part of a dedicated team of field engineers providing functional excellence and support as designated.

To ensure internal and external customers’ requirements are met to the required specification, quality and within agreed SLA’s.
- Extensive knowledge to investigate, diagnose, troubleshoot, and resolve a wide variety of hardware problems within agreed client SLA's.
- Assemble, configure and install all hardware platforms.
- Update service order jobs real-time
- Escalate calls when necessary, providing full status updates to internal team and client.
- Write up support calls and maintain documents and records to a professional standard.
- Attend technical training and certification programs as required.
- Support MFD devices covering all aligned printer manufacturers.
- Use change control process for installations, moves, additions and changes.
- Carry out any other ad hoc tasks reasonably required by management.
- Play a key role as part of an on-call out of hours rota

**Essential skills**
- Excellent communicator
- Demonstrate a proven working knowledge of printers, laptops, servers, routers and switches hardware.
- Demonstrate strong analytical and problem-solving skills.
- Experience in installing, configuring, troubleshooting and supporting a multiplatform of technologies.
- An adaptable and flexible approach to work and travel is essential.
- Experience is supporting Storage Area Networks (SAN) highly desirable
- Experience is supporting infrastructure, specifically Cisco routing and switching highly desirable (CCNA)
- Current clean British driving licence

This role attracts a salary of £28K - £30k pa + £4800.00 car allowance and fully expensed fuel card. The role will include being part of a mandatory out of hours rota which includes a £150.00 retainer (on rota) and overtime paid for all calls. The locationis field based in the Heathrow region, however a very flexible approach to travel is essential.

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