Dio - Business Support Officer

2 weeks ago

Brecon, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 268420**Salary**:

- £27,080- + Civil Service Pension with an average employer contribution of 27% and additional benefits**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- MOD - Defence Infrastructure Organisation - COO - Regional Delivery (Central Region)**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Brecon, LD3 7EAAbout the job

**Job summary**:
Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe

**Job description**:
Could you be one of our new Business Support Officers? This is an opportunity for a hardworking and enthusiastic individual in a fast-paced role within the Central Region which requires an ability to deal with sensitive matters and handle the expectations of customers.

As the Business Support Officer, you will be working with DIO colleagues and our Service Provider, to enable the organisation to achieve its objectives of delivering quality services to the Front-Line Commands (FLC’s) in a timely and cost-efficient manner.

As the Business Support Officer you will provide support to the assurance of provisions. You are responsible for providing contract management through contract change requests, assisting in facilitating effective performance and accountable for financial reporting. You will act as a conduit for Hard & Soft Facilities Management (FM) contractual performance and lead on issue resolutions at Establishment level in the Central Region, utilising effective communication and influencing skills.

Acting as focal point on all area hard & soft facilities management matters within the Region, providing as an effective interface between Estate Users and Service Providers; utilising and exploiting Microsoft products including Excel and Teams to manage and report. You will be accountable for ensuring that you adhere and conform with all agreed DIO and associated processes and operating procedures.
DIO is where everyone feels valued and supported, enabling our people to flourish, bring greater creativity and innovation to achieve higher organisational performance.

**About DIO**

View our YouTube video to see more about our work

**Person specification**:

- The team will be responsible for all area hard & soft FM matters within the Region. Acting as an interface between Estate Users and Service providers.
- Responsible for supporting the Central Region in providing a SME centre of excellence for Customer Support and Customer Delivery of the hard and soft FM contracted requirements.
- Contract Management - Assist in the management of Contract change requests and aiding in the completion of change request business cases. Providing support to Commercial in the clarification of contract questions and queries.
- Assurance Checks - Assist in the management of occurrences and failures of the Contract and support to the Estate Facilities Managers and Contract Supervising Officers in the delivery of assurance checks at Establishment level.
- Responsible for supporting the management, review and reporting of FM risk and issues across area of responsibility.
- Ensuring change of requirements are publicised clearly with impacted individuals informed at the early stages, escalating where necessary.

**Licences**:

- A Full Driving Licence is essential for this role, due to the need to travel to different sites across the region. Many of these are not accessible by public transport.**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Delivering at Pace
- Leadership
- Changing and Improving
- Managing a Quality Service
- Delivering at Pace

**Benefits**:

- Highly competitive Pension Scheme with an average employer contribution of 27%.
- Alternative working practices such as working from home.
- Opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer.
- 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service.
- Enhanced Parental Leave.
- Social Clubs, Gym, on site shops and subsidised canteens.

**Allowances**

This post does not offer any assistance with relocation allowances.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

**Employment Hours**

The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life ba

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