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Customer Services Coordinator

4 months ago

Ipswich, United Kingdom Samskip Multimodal BV Full time

Samskip is a global logistics company, offering transport and related services by land, sea, rail and air. We focus in particular on cost-efficient, sustainable and environmentally friendly transport. With an annual turnover of more than 625 million Euros, Samskip is one of the largest transport companies in Europe, with offices in 24 countries in Europe, North and South America, Asia and Australia, employing around 1400 people in total.

**Logistics Customer Services Coordinator**

**Location: Ipswich, UK**

**The position**

This position is an excellent opportunity for a professional that enjoys building relationships and understanding the business of our customers. You will gain industry knowledge, international experience and techniques relevant to customer service. You will have a variety of tasks, all contributing to your development as a professional within the organisation.

You will report to the Manager Customer Services and you will work alongside your colleagues to drive results to the benefit of Samskip and its customers. You will also be responsible for the following tasks:

- Providing high quality of customer service to customers booking cargo on our multimodal network.
- Managing the customers’ experience with Samskip by building relationships with our customers and understanding their business drivers to enhance the cooperation to the mutual benefit of the customer and Samskip.
- Arranging the end-to-end transport of the cargo. This includes taking bookings, arranging the required transport documentation, liaising with suppliers of road and rail services and maintaining an accurate administration of all costs related to the transport.
- Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions.
- Proactively finding the root cause of service failures and taking corrective action.

**We ask**
- Strong written and verbal communications.
- Excellent knowledge and fluency in English, both verbal and written.
- Excellent knowledge of Microsoft Office.
- Ability to work in a cross cultural environment.
- Drive and determination, be result-oriented with a hands on approach.
- Ability to work independently, with initiative, self-motivation, attention to detail and discipline. Ability to deal with complexity.
- Must be reliable and be able to communicate confidently with people at all levels.
- Have a desire to succeed, and be willing to put their ideas forward.

**Samskip offers**

Samskip offers you career opportunities and the opportunity to work in an ambitious, dynamic and professional organisation. Each individual contributes to the overall success of Samskip and we encourage personal responsibility, commitment and togetherness for the benefit of our company, our employees and our customers.

You will be part of a team that shares a drive to excel at their work and generate results that matter to Samskip; results that contribute to a profitable and sustainable growth of the company.

Samskip also offers you:

- 25 days holiday.
- Pension scheme.
- Medical insurance.

**About Samskip**

Samskip is one of the larger container transport companies in Europe, offering multimodal container logistics across Europe and extensive container services to and from Iceland and the Faroe Islands, along with refrigerated cargo logistics and international forwarding around the world. Samskip employs about 1,300 people around the world.

**About Samskip Multimodal**

With a multimodal and short sea turnover exceeding Euro 300 million and transporting more than 600,000 TEUs, Samskip Multimodal is Europe's largest multimodal and short sea container operator combining short sea, rail, road and barge services into seamless, cost efficient, sustainable and reliable transport solutions for our customers. We use our own equipment and hardware in a multimodal network that spans all of Europe including the Baltic States, Russia as well as Turkey and Central Asia.

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Free parking
- Private dental insurance
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Customer Service: 3 years (required)

Work Location: Hybrid remote in Ipswich

Application deadline: 31/10/2023
Reference ID: SMMCSC