Commercial Claims Communication Executive

5 days ago

Bolton, United Kingdom Axa Full time

**Description**:
Our people are the most important factor in ensuring that we are able to consistently deliver for our Commercial customers and we have a fantastic opportunity to be able to share knowledge, experience and learnings across the whole function. We have real clarity on what we are trying to achieve collectively within Claims, and how our roles contribute to the overall objectives of Operational Stability, Delivering Indemnity and Creating Efficiencies.

With this in mind, we have a fantastic opportunity for a Claims Communication Executive on a **12 month FTC** to a create modern, engaging and transparent comms plan by identifying the most suitable comms solutions to positively influence the working culture and enhance our employee experience.

At AXA we’re adopting a hybrid way of working, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.

**What you’ll be doing**:

- You'll work closely Commercial Claims stakeholders, AXA Brand, Corporate Responsibility, Diversity & Inclusion and Wellbeing and internal comms to create a comms plan for commercial claims.
- Support and lead communications to explain, engage and showcase business successes to create a unified team and culture and foster a sense of belonging among employees.
- Promote and encourage the use of all communication channels available to our people
- Share with the Leadership Team monthly engagement trends, interaction, and views
- Supports the Operational Teams with advice and solutions
- Creates a flow of good news stories, business successes and challenges
- Proactively measure and report on the effectiveness of Internal Communications.

**Qualifications**:**
Skills and Experience **This role will be driven by you and there is an expectation for you to work independently and source solutions for the Commercial Claims comms plan. Listening to the voice of our people, leaders and stakeholders will give you a great understanding of what and how we can achieve our goals.
- A firm understanding in comms delivery across a wide range of communication channels such as E Mail, Vlogs, News Stories, SharePoint, Yammer, Posters, Plasma’s, etc
- Digitally Savvy with experience, in excel, image and content creation, and can analyse data.
- Data analyses experience and ability to identify trends
- Enthusiasm and a can do approach
- Confident and fluid communication skills, with an evident ability to explain complex concepts clearly, identify and articulate key actions
- Strong stakeholder relationship building both internally and external. Pushing yourself to form relationships where required for success.
- Effective networking and presentation skills
- Planning and organisational skills with experience of working to tight deadlines and under pressure

**What we offer**:
One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- AXA employee discounts
- Gym benefits

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.

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