Implementation Lead

2 weeks ago

Wath upon Dearne, United Kingdom G4S Full time

Location: Wath Upon Dearne, Rotherham | Salary: £65,000 to £75,000 | Posted: 25 Mar 2024 | Closes: 22 Apr 2024 | Job Type: Full Time and Permanent | Business Unit: UK Facilities Management | Region / Division: UK & Ireland | Reference: 15519

**ROLE RESPONSIBILITY**:
**Implementation Lead**

**£65,000 to £75,000 per annum, plus Company Car or Car Allowance**

**Hybrid Working with travel to our site in Wath upon Dearne, Rotherham, South Yorkshire**

**40 hours per week, Monday to Friday**

**About Us**
- Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients. We have experienced rapid growth and are now a team of over 2000 people who spend their day helping people.

**About the Role**
- Initially, the Implementation Manager will work as part of the Bid Management team, with a focus on ensuring that we have demonstrable and considered launch-ready implementation and a project plan that supports high-quality customer interactions from day one.
- Post win, the Implementation Manager will oversee the coordination and delivery of all implementation activities and business readiness for a successful and seamless day one launch of a large scale outsourced Contact Centre Solution.

**Key Responsibilities**
- Plan, develop and document all-encompassing roll-out requirements and scenarios to produce considered and feasible implementation plans and bid responses.
- Identify improvement opportunities and efficiencies to Client stated requirements and analyse and present potential benefits.
- Proactively manage and oversee multi-disciplined implementation work streams throughout their lifecycle, from planning, operational implementation and hand-over which will include recruitment, training, Management information, IT etc.
- Ensure overarching objectives and key milestones are identified from the start and visibility is continuously maintained throughout the implementation process and into BAU.
- Identify key roles and responsibilities to ensure ownerships and accountabilities are established and all key stakeholders are clear.
- Manage expectations and key stakeholders’ alignment to make sure the project is delivered on time and as expected.
- Develop and refine the Roll-out implementation methodology on scope, goals, deliverables, resource, and project governance in an ever-changing environment.
- Anticipate project risks and issues, confidently addressing any challenges.
- Identify contingencies for all key deliverables, especially where key dependencies are unclear at any given milestone.

**THE IDEAL CANDIDATE**:
**Essential Criteria**:

- Experience in the development and delivery of successful implementation programmes.
- Accredited/Certified in a recognised Project Management qualification for example, Prince2.
- Excellent organisational skills to plan the use of people and resources to meet deadlines.
- Strong interpersonal skills - with the ability to influence and co-ordinate others.
- The ability to monitor and control budgets.
- Good communication and negotiation skills, to manage expectations across internal and external stakeholders.
- The ability to use your initiative and make decisions under pressure.
- The ability to adapt to new working environments and ‘hit the ground running’.

**Desirable Criteria**:

- Experience in a Customer Contact/Customer Service environment.
- Experience of working with Government clients.

**Benefits**:
**While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;**
- Progression, training and development catered to you.
- Charity work.
- Refer A Friend incentives.
- Company pension scheme with employer contributions.
- G4S Life Assurance Scheme.
- Subsidised healthcare plan.
- Charity work
- Match-IT and Payroll Giving.
- Confidential Counselling Services.
- 24/7 support specialising in health and medical.
- Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.- #LI-RG1

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