Hotel Receptionist

The Webbington Hotel and Spa is a privately owned hotel located in the heart of Somerset, 7 miles from Weston Super Mare and Thame and 5 miles from Cheddar. A 60 bedroom hotel, with a function facility catering for up to 600 guests; as well as other smaller private dining and conference events.

We are looking for a full time Hotel Receptionist. The role is based on the needs of the business, it requires you to work weekends as well as evenings. The role does require you to have good reception and admin experience. A positive and can-do attitude is a must. Our reception team is at the heart of the hotel, taking reservations, checking guests in and out, handling cash, as well as answering any enquiries.

**What you will be doing**
- Delivering a great customer experience at every stage of our customer journey
- Welcoming our customers to the hotel - checking them in and allocating the right rooms
- Listening to customers, managing any requests or issues with genuine warmth and interest
- Working together with your colleagues to make sure you deliver consistently great service
- Learning about what is happening in your hotel and the local area and sharing this with the rest of the team and customers
- Keep your line manager up to date with any problems and follow up where necessary
- Follow cash and banking procedures
- Pre-empt problems before they arise and resolve promptly when they do

To succeed in this role, you will need to demonstrate a genuine passion for customer service and enjoy working as part of a team. You will need a good understanding of the English language and be able to understand and communicate clearly with your colleagues and customers. You can expect full training in our new front office system.

We also offer great benefit as an employee of the Latona Leisure Group, like free access to our Leisure Club Facilities as well as all around the world privilege as a member of the Best Western team.

Work Location: In person