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Customer Service/administration

4 months ago

Westbury, United Kingdom The Rawlings Group Full time

**Vacancy Client Service Administrator**

Paper Bag Company is one of the UK’s leading suppliers in the design & manufacture of retail and promotional bags. A growing and exciting business, we pride ourselves on providing innovative and individual solutions to all our customers.

Paper Bag Company are part of the Rawlings Group: a leading packaging specialist working with a diverse range of clients in the food & drink, health & beauty, and candle glass sectors.

This is a varied role maintaining our company’s reputation for outstanding client service. You will be responsible for handling inquiries, resolving issues, and providing support to our valued clients. Your excellent communication skills, attention to detail, and dedication to customer satisfaction will be instrumental in ensuring positive interactions and fostering long-term relationships with our clients. The role will be office based.

**Key Responsibilities**:

- Process customer orders, ensuring accuracy and timely delivery. Coordinate with relevant departments to facilitate smooth order fulfilment.
- Maintain detailed records of customer interactions, transactions, inquiries, and complaints.
- Collaborate with other departments such as sales, marketing, and production to ensure seamless communication and alignment on customer-related activities and initiatives.

**Skills Required**:

- Excellent numeracy, literacy, administration and organisation skills, along with the ability to work well with a small team and under varying workloads and time pressures.
- Outstanding communication skills (verbal and written).
- A self starter capable of acting and working under their own initiative.
- An eye for detail and the ability to produce high quality and accurate work.
- Strong IT skills.
- A positive attitude and a genuine desire to help clients.
- Previous experience in customer services administration preferred.

**How to Apply**:
If you are a highly motivated individual, based within easy commute of Westbury, who shares our values of innovation, expedited service, open collaboration, integrity, exceeding expectations, and commercial awareness, we’d love to learn more about you. Share your CV and a note about how you’re the right person for us.

Rawlings Group (Rawlings-Bristol & Leeds, Vigo - Dunkeswell, Paper Bag Co - Westbury) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us in our mission to help our clients bring their products to life and be a part of a dynamic team that values innovation, creativity, and collaboration. We look forward to welcoming you aboard

Pay: From £25,000.00 per year
Schedule: Monday to Friday 08:30 - 17:00

Pay: From £25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Westbury: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 24/05/2024
Reference ID: PaperBagCo CSA