Primary Care Support Officer

5 months ago

Arnold, United Kingdom NHS Nottingham & Nottinghamshire Integrated Care Board Full time

As Primary Care Support Officer, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Integrated Care Boards (ICB) footprints.

The post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the locality to commission/transform services. In particular, the post holder will provide and coordinate administrative services; including for example, the preparation of agendas and taking appropriate follow-up action as required. Supporting the team with the management of projects and gathering information.

The postholder will provide business support functions to the team responsible for the management of a portfolio of contracts across medical, pharmacy, optometry and dental services within the East Midlands.

The postholder will also provide business support services to other areas of the commissioning function as required.

The post holder will contribute to the relevant commissioning team to ensure that statutory, regulatory, and NHS requirements are met.

The post is responsible for providing professional expertise to the outcome of the business processes for the direct commissioning.

There may be a requirement to work flexibly across the direct commissioning functional areas and the East Midlands Region.

Promoting equality and reducing inequalities
- To uphold organisational policies and principles on the promotion of equality.
- To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality.
- To work in partnership with others and as part of cross directorate teams to deliver successful outcomes.

Working with others
- To coordinate activities of other officers in the awareness of the business agenda with specific reference to communication of directorate and corporate activities.
- Developing an excellent organisation
- To support the organisation’s ways of working, model its values and champion the NHS Constitution.

Developing an excellent organisation
- To support the organisation’s ways of working, model its values and champion the NHS Constitution.

The ICS brings together our local NHS, councils, and voluntary sector to create an Integrated Care System where, together, we can better serve the population of Nottingham and Nottinghamshire.

Nottingham and Nottinghamshire ICS was one of the first regions in England to be selected to provide integrated care. It consists of 4 Place-Based Partnerships (PBPs) and 23 Primary Care Networks (PCNs). It is also one of the first ICS’ nationally to become early adopters for the Culture and Leadership Programme (CLP) approach as a system, using its methodology to develop key areas of Organisational Development (OD), Quality Improvement (QI), Leadership and Culture.

As a system we are committed to ensuring that Integrated Care and leading transformation through system by default is our approach to better serve and meet the health and care needs of our population.

This role will be hosted by Nottingham and Nottinghamshire ICB, however, will provide a service across all 5 ICB’s in the East Midlands - Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire and Northamptonshire.
- This role is primarily working from home, although this may vary depending on circumstances.
- General office conditions, with a requirement to use a VDU for eight hours on some days, with appropriate breaks.
- There will be a requirement to travel between sites or to other organisations.
- May be required to deal with verbal aggression from staff on rare occasions
- Taking telephone calls for others in the department when they are out and expected to use their initiative when dealing with phone calls and messages.
- Managing the electronic diary for the department, including arranging and changing appointments, prioritising these as appropriate.
- Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.
- Organising and planning events as directed, providing all necessary supporting in local materials.
- Supporting teams in project management and participating in department events.
- Required to input, monitor and check data produced and required for on-going programmes and projects.
- Working with all team members in the collection of information for performance reporting on relevant team projects.
- Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
- Supplying the relevant information required for financial management, supporting the head of department and teams by checking and sending invoices for payment. Responsible for ordering stationery and consumables for the department, ensuring they are kept securely.
- R

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