Head of Operations

4 weeks ago

Edinburgh, United Kingdom Alexander Steele Full time

**Alexander Steele Recruitment** are delighted to be partnering with a wonderful, and important, Scotland based Charity, **Held In Our Hearts**, to assist them in recruiting a new **Head of Operations.**

Held In Our Hearts provide specialist baby loss counselling and peer support in Scotland so no one is alone at this devastating time.

It is an exciting time of growth for Held In Our Hearts, and they are looking for a motivated and exceptional individual to join them as their Head of Operations. This newly created role is an opportunity to be part of an inspiring team and be at the forefront of providing the best bereavement care for families across Scotland.

The Head of Operations will work closely with the Chief Executive Officer, as part of the senior management team, to provide operational and financial management of Held In Our Hearts. The Head of Operations has overall responsibility for smooth day to day operational running of the charity and champions the mission, aims and values of Held In Our Hearts in all their work. You will work support the CEO and our Board at a strategic level and be a team player and be able to engage well with people. You will work closely and collaboratively with the team to deliver operational activities as well as have close relationships with our volunteers and families.

This role would ideally suit someone who has managed a small team and looking to take that next step in their career.

**On Offer**
- £32,000 - £37,000 dependent on experience (35 hours per week)
- Immediate entry to the company’s group life assurance benefit scheme of 4 x your basic annual salary
- Following 3 months’ service you will be entitled to opt into the company pension scheme. The company will pay a contribution of 3% of your salary.
- Flexible working available
- 35 days of annual leave
- Public holidays not given, but extended holidays gifted over Christmas and New Year

**Key Responsibilities**
- Lead on the charity’s operations, ensuring smooth day to day running
- Ensure that there is a healthy organisational culture, where staff, volunteers and beneficiaries are valued and there is a positive working environment.
- Effective line and performance management of all staff
- Proactively promoting the charity and its services at all relevant opportunities, maintaining and actively seeking to contribute to the expansion of the charity and support for families.
- Lead on strong financial management for Held In Our Hearts ensuring that effective financial planning, reporting budget setting, financial controls are in place and adhered to, in consultation with the Chief Executive Officer
- Deputise as needed for the CEO at events, conferences and meetings
- Ensure financial control and effective and efficient use of Held In Our Hearts’ resources, including income and expenditure, investments and reserves, in compliance with relevant laws, standards and agreements.
- Be the lead for all operational functions including HR, GDPR and Safeguarding
- Demonstrable experience of leading teams and people management
- Operational management experience
- Experience in financial management
- Experience of developing organisational policies, processes and controls
- Understanding of bereavement care
- Experience of working in the third sector
- Experience of change management

**Job Types**: Full-time, Permanent

**Salary**: £32,000.00-£37,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

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