Night Porter/ Hotel Receptionist Gsa

Position:
**Night Porter/ Hotel Receptionist GSA**

Minimum of 10 hours - additional hours available

Meets National Living Wage

Position Summary:
The Hotel Receptionist reports to the Hotel Manager and is responsible for supporting the successful performance of the Hotel by ensuring a professional, friendly and highly efficient experience is delivered to our guests.

**Qualifications for the role**:

- No previous experience required although would be advantageous
- Must have excellent customer service skills
- Must be skilled in hotel room cleaning to the highest of standards
- Must have a meticulous attention to detail
- Must be able to work on their own initiative
- Must have excellent communication skills

**Duties and Responsibilities**:

- Create and sustain a work environment that embraces the mission, culture and values of the business and consistently role models those behaviours
- Supporting the Hotel Manager in all areas as required
- Always maintain a friendly yet professional relationship with hotel guests, visitors and fellow colleagues
- Ensure they are knowledgeable as to the requirements of the relevant standard operation procedures (SOPS)
- Knowledgeable of the hotel and guest accommodation facilities and services provided
- Knowledgeable of the department’s safety and emergency procedures
- Manage lost property in accordance with the lost property standard operating procedure
- Assist with the preparation and serving of breakfast
- Prepare details required for pre-meal briefing - out of stock items, daily specials, etc
- Clean all areas as requested by the Hotel Manager including bedrooms, bathrooms, showers and toilets, and kitchen areas to the highest standards
- Replenish stocks of toilet roll, soap, paper towels as necessary
- Vacuum corridors, office areas and stairs as requested
- Damp wipe paintwork and high dust all areas
- Remove any rubbish to the designated area
- Report any maintenance and repair tasks in the hotel to the Hotel Manager
- Escalate anything unusual to management
- Any other duties reasonably required of you to support the business as needed.

**Your entitlements**:
Your compensation and benefits are embodied in your employment contract

**Job Types**: Full-time, Part-time

**Salary**: £10.92 per hour

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Flexitime
- Night shift

Work Location: One location

Flextime