Helpdesk Coordinator

**JA1131 - Helpdesk Coordinator**
**Location - Belfast BT36**
**Salary - £Competitive**
**Hours - 39/week Monday - Friday**
**Holidays - 25 days + public**
**Overview**:
**Key Responsibilities**:

- Call Handling
- Allocation of jobs to Field Technicians and subcontractors
- Review of electronic time sheets for Field Technicians
- Pending call reporting and escalation
- Co-ordination of Field Technician revisits
- Co-ordinating and distribution of maintenance visits
- Issuing of pre-planned maintenance scheduled to Clients / Service Managers
- SLA/KPI reports for specific clients
- Managing of all admin tasks i.e. spreadsheets for various contracts.
- Planning all maintenance visits
- Ensuring all SLA/KPIs are met within target dates
- SMS Health Checks completed monthly
- On-call administration and updates
- Arranging reactive and pre-planned maintenance appointments direct with end user
- Client portal updating
- Set-up and amendments to maintenance contracts
- Manage and reduce all WAIT info.
- Achieve monthly maintenance KPI’s
- Training on aspects of Belfast Operations
- Compiling management reports for site-based Service Managers
- Liaise with Service / Operations Managers re KPI performance
- Creation of job packs issuing to Service / Operations Managers

**Skills & Experience**:
**Essential**
- Administration Experience (preferably within a help-desk type environment)
- Computer Literacy Skills
- Adaptable and flexible in approach to work required
- Excellent Interpersonal Skills
- Reliable
- Sound Knowledge of Excel