Repairs Supervisor

3 weeks ago

London, United Kingdom Resourcing Group Full time

**Job Advertisement: Repairs Supervisor**

**Location**: Lancaster West Estate **Department**: Lancaster West Estate **Section or Service**: Housing Management **Permanent Salary**:£44,000

**About Us**:
We're a leading housing provider committed to ensuring the well-being and satisfaction of our residents. We are currently seeking a Repairs Supervisor to join our dynamic team in the Lancaster West Estate Department. If you have the skills, experience, and values we're looking for, we want to hear from you

As a Repairs Supervisor, you will play a crucial role in delivering high-quality repair services to our residents. Your responsibilities will include:
**Key Responsibilities**:

- ** Leadership and Performance Management**: Lead a team of 7 operatives and trade apprentices. Conduct appraisals, one-on-one meetings, and tool box talks. Provide training as needed.
- ** Efficient Work Management**: Ensure daily work targets are met, manage materials and resources effectively, and respond to issues to prevent delays.
- ** Technical Support**: Provide construction and trade-based information and support to trade operatives and other relevant staff.
- ** Coordination**: Liaise with other supervisors and Housing Response to optimize staff deployment, integrated working with the planning function, and ensure a seamless end-to-end service.
- ** Quality Assurance**: Ensure the quality of work meets technical standards and specifications. Conduct inspections during and after completion of works. Approve variations within agreed limits.
- ** Health & Safety**: Promote a positive H&S culture, take a lead role in health and safety matters, and ensure all staff can discharge their H&S responsibilities.
- ** Customer Satisfaction**: Secure customer satisfaction by overseeing the quality of work undertaken by the in-house team and contractors.
- ** Site Visits**: Monitor and record performance, standards of work, and Health & Safety compliance through work in progress visits to site.
- ** Additional Duties**: Perform any other relevant and appropriate duties required for the delivery of the repairs service.
- ** Community Engagement**: Attend meetings, presentations, and exhibitions for residents, including outside normal working hours and at various locations throughout the borough.

**Requirements**:
**A. Equal Opportunities (Essential)**:

- Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care, and service delivery.
- Implement these policies in the workplace.

**B. Skills, Experience, and Attitude**:

- Good understanding of construction drawings and specifications.
- Knowledge of building regulations and compliance.
- Excellent communication and customer service skills.
- Experience in a customer-facing role.
- Knowledge of the construction industry and site operations.
- Working knowledge of statutory legislation related to health & safety and the need for rigorous risk assessment and method statement procedures.
- Knowledge of current developments in housing policy and customer service.
- Experience in social housing, local government, or a customer-service environment.
- Effective written and verbal communication.
- Ability to create and maintain constructive working relationships.
- Presentation, analytical, and problem-solving skills.
- Ability to plan work logically without close supervision.
- Ability to work well under pressure and meet tight deadlines.
- Proficient in Microsoft Word & Excel (Desirable).
- Enthusiastic about working in a customer service environment.
- Team player with a flexible and responsible approach to work.
- Courteous, personable, and even-tempered.
- Willingness to work outside office hours.

**Our Values & Behaviors (Essential)**:

- Demonstrate a commitment to the values of Putting Communities First, Respect, Integrity, and Working Together.
- Act with openness, honesty, compassion, responsibility, and humility.

Resourcing Group is acting as an Employment Business in relation to this vacancy.

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