Customer Service Advisor

1 month ago

Tunbridge Wells, United Kingdom Ship Shape Resources Limited Full time

Who are Ship Shape?

We are 'tech savvy’ accredited employment and payroll specialists, using our experience to provide transparent and compliance focused employment and payroll services to End Hirers, Agencies and Contractors since 2004.

We can employ and/or payroll the entire workforce if required, via our suite of services tailored for CIS Contractors, Self Employed Individuals, workers employed by Umbrella or PEO companies and a Bureau Service to support Agencies internal payroll.

We provide all our customers with a responsive and personal service that is second to none. This is all down to the exceptional talent that we hire and the investment into our workforce and our processes. We are very excited to be growing the team and bringingon board a new Customer

Service Advisor. Read on to find out more about this opportunity.

Where will I work?

The role is home based but you will not be on your own. We will provide you with the equipment you need to work remotely, be effective and visually connect to your colleagues, but you will require -- A dedicated home work space
- A good internet connection - at least 40Mbps Download and 10Mbps Upload
- Happy to be on camera with your colleagues throughout the day

What will the role entail?
- First, you will learn how to use and navigate our systems, understand and learn our processes; the 'why’s’ and 'how’s’
- Then support your colleagues with the creation of new customer profiles
- Moving onto checking customer profiles, ensuring we have all the information we require to maintain our high levels of compliance
- Finally, you will learn first-class customer service via inbound and outbound communication, both in practice and through your apprenticeship course
- And if that’s not enough, at times support internal teams with customer care

What experience/skills will I need to have?

We will provide you with full training, but we are looking for the following skills and personality:

- Excellent listening and communication skills, verbal and written
- Always have a professional manner
- Confidence to take ownership when required
- Ability to prioritise and multi-task
- Able to remain calm under pressure
- Excellent attention to detail
- Computer literacy
- A 'can do’ attitude

What will I receive in return?
- Minimum apprenticeship salary plus the opportunity to study the Company Funded Customer Service Apprenticeship course
- 40 hours per week (8 hours per day), 4 days at work, 1 day studying
- 23 days paid holiday, plus bank holidays
- An extra day off for your birthday
- Private Pension Scheme

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