IT Support Assistant

2 months ago

London, United Kingdom Social Interest Group Full time

**IT Support Assistant**

**Full time: 37.5 hours per week**

**Permanent**
- Do you have a genuine passion and felt purpose to help people? Would you say that you believe everyone deserves a second chance regardless of their past circumstances? Would you like to be part of an organisation that supports, cares and empowers these individuals?_
- If you have said yes to all of the questions above, then this could be the perfect role for you_

**We are looking to recruit an IT Support Assistant.**

As the IT Support Assistant will join the IT Team that provides helpdesk support to users remotely and on sites, covering the IT infrastructure that includes O365, Azure AD, desktop clients, assisting with hardware and software problems and supporting the use of computing resources in the organisation.

You will be responsible for triaging and resolving issues reported. This will sometimes require travelling with equipment.

**Key Responsibilities**:

- Provide technical support, answering support queries and help staff resolve hardware, software, and connectivity problems
- Manage the setup of new computers and re-purpose used ones
- Monitor and ensure that authorised software is installed on devices
- Ensure security updates and upgrades are applied to computing devices
- Manage and take ownership of support tickets proactively and escalate where necessary
- Work\liaise with suppliers and service providers to resolve faults
- Document processes, procedures, and troubleshooting guides

**Skills / Attributes Required**:
To be successful as the IT Support Assistant you will need:

- Experience of providing first line support
- Good knowledge of Microsoft Windows operating systems and Microsoft Cloud technologies
- Experience of using and troubleshooting Microsoft Office 365 (MS Word, Excel, PowerPoint and Outlook)
- Good understanding of setting up and configuring PC hardware using Autopilot
- Understanding of computer networks - cabling, switches, routers, broadband, DNS, etc.
- Excellent telephone manner and face-to-face communication skills
- Microsoft Certification would be beneficial, but is not essential

If you think you have the passion, creativity and tenacity to make a real difference to people’s lives, challenge stigma and make our communities safer, we would love to hear from you

**Job Types**: Full-time, Permanent

**Salary**: £22,865.00 per year

**Benefits**:

- Cycle to work scheme
- Gym membership
- Sick pay
- Wellness programme

Schedule:

- Day shift
- Holidays
- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: One location

Application deadline: 10/02/2023

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