Hotel Receptionist

4 months ago

Hounslow, United Kingdom PARK GRAND HOTEL Full time

**MAIN DUTIES**:

- Be the face of our brand and greeting guests in a warm and welcoming manner
- Check-in new arrivals - checking out guests politely
- Aid and assist guests during their stay through effective use of social skills
- Cover the switchboard at all times
- Be fully aware of all functions and facilities within the hotel
- Deliver the highest level of guest experience to every guest to make each stay unique
- All incoming inquiries are answered promptly and efficiently
- Prevent, minimize and understand guest complaints
- Upsell rooms in a manner that maximizes the guest experience and the hotel revenue.
- To perform all cashiering functions under the direction of the Front Office Shift Leader, FOHM and the established Park Grand guidelines and policies.

**REQUIREMENTS**
- Problem-solving abilities
- Strong communication and interpersonal skills
- People orientated and customer service skills
- Flexibility and the ability to respond to changing and pressured situations

**WHAT WE OFFER**:

- Competitive salary
- A supportive, empowering team environment
- Benefit Platform with various discounts
- Wellbeing support, workshops and advice
- Plenty of opportunities for promotions and internal progression
- Certified Classroom and E-Learnings
- 28 holidays, including 8 bank holidays with more holidays after 2-year service
- Cash-back health benefits, including optical, dental, chiropractor and physio services
- Discounted gym membership
- Excellent Incentive schemes
- Awards and Recognition Programme
- Seasonal annual parties
- Free, healthy meals while on duty
- Free dry cleaning of uniforms
- Regular and ongoing training and development
- Wagestream employer - access 50% of your wages earned before payday for those unplanned costs
- Pension scheme

**Please note you must be eligible to live and work in the UK in order to be considered for this position and we are currently not providing any visa or sponsorship for the role advertised.**

**Job Types**: Full-time, Permanent

**Salary**: £11.95 per hour

**Benefits**:

- Company events
- Discounted or free food

Schedule:

- 8 hour shift
- Flexitime
- Weekend availability

Work authorisation:

- United Kingdom (required)

Work Location: In person

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