Customer Account Coordinator
4 months ago
Nu Staff are currently working with a prestigious client based in Cwmbran to recruit a Customer Account Coordinator.
**Job Summary**
To be the main focal point for all customer enquiries from your designated accounts/customers. Responsible for the administration of Spares sales orders and related activities in line with company procedures. Including other administrative support where requested in line with meeting departmental and company objectives and providing high levels of customer support at all times
**Key Responsibilities and Duties**
To handle customer requests for quotation, following 3S and BU BMS documented processes to provide formal quotations back to the customer with stock availability and lead times.
Loading of customer sales orders onto our the internal system and M3 in line with the 3S and BU BMS documented processes to ensure customer details are recorded correctly.
Managing AOG activity when required, for example, obtaining AOG lead times or Stores support for 24 hour targeted TAT for supporting customer urgent needs.
To maintain departmental KPI’s To liaise within the Spares team (and wider cross functional teams where required) to establish progress on Spares requirements in line with customer expectations i.e. escalating with procurement for customer expedite and AOG.
To liaise with Engineering and Programme Management to obtain and develop customer and product knowledge.
To maintain strong customer communication including issuance of open order books, order status and changes and distribution of monthly communication packs.
Handling of all aspects of proforma customers
Handling of customer complaints including RMA management and resolving to completion including SRO entry onto BaaN
To maintain records on database of all order entry to meet Audit purposes
To support maintaining our front office mailbox for all other enquiries
To attend customer meetings and exhibitions where required.
To cover other ad-hoc office administration duties from time to time.
To have an understanding of the supporting function roles and responsibilities.
To take ownership of their accounts from order processing to despatch.
**Salary**: £13.58 per hour
Expected hours: 37.5 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Newport (required)
Ability to Relocate:
- Newport: Relocate before starting work (required)
Work Location: In person
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