Sales Support Administrator
3 weeks ago
Our client is a niche for innovative communication technology and critical alert software solutions. We provide pioneering on-site wireless communication solutions including paging systems, two-way radios, critical alarms, call button solutions and our Gen2messaging and alarm monitoring software. Our solutions are found in 5-star hotel chains, investment banks, household-name retailers, super-yachts, football stadiums, global restaurant groups, and many other industries and sites around the world.
**They are looking for a strong communicator with experience working in a support role within a fast paced high end sales environment.**
**Duties include**
- Working closely with the Senior Account Managers and the Sales Support team to learn the products, systems and solutions. A structured training program includes time spent with each relevant department to really get to grips with our products
- Manage sales administration and processes related to the role - research, documentation, raising quotations and Sales Orders,, order processing, CRM and diary management
- Make calls to stakeholders, both internal and external, confirming installation dates, parts availability, or otherwise as required
- Take inbound client calls when required to assist the Account Managers and colleagues
- Liaise with Sales, Warehouse, Logistics and Shipping departments
- Update client information and any call/appointment/documentation details to our CRM system; check existing information to ensure correct and current
**About you**:
- You’ll need a minimum of 3 years’ experience of sales support (ideally in a technical, manufacturing, or engineering environment)
- Experience in a process-driven environment (ISO preferred) with good understanding of workflow methodology
- Proficient with MS Office 365, MS Teams, CRM/SOP data entry (Sage or similar)
- Excellent attention to detail - product codes and strong numeracy essential
- Customer-focused professional telephone manner
- Impressive written and verbal communication skills are required as you will work with other teams internally as well as our customers
- A demonstrable interest in and ability to develop your technical knowledge of our products
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