Customer Service Advisor
1 month ago
**Could you be our new Customer Service Advisor?**
**Company Profile**
**Overview of Role**
**Customer Service Advisor**:
Contribute to thriving training team with great customer services and the ability to meet the needs of clients who need assistance. Provides customer service support to customer base both directly through conversations and indirectly through creating and maintaining documentation. Friendly, patient, able to work in a fast-paced environment, able to work as a team, attentive to detail, able to work on deadline, able to prioritize Customer orders, you’re a problem-solver, have great listening skills, and can maintain accurate record-keeping
**Responsibilities**:
- Creating documentation to help customers resolve their issues.
Assisting with billing issues, if required
- You are willing to commit to working a minimum of three years on our support team, upgrading processes, helping our customers, and implementing new functionality to help our customers work even better.
- You’re an A+ listener and communicator with the ability to synthesize feedback and be the customer's voice to help your teammates become better marketers, designers, builders, and more.
- Investigate and resolve customer complaints and resolve complaints quickly and patiently
- Maintain thorough and accurate customer service records
Learn how to use database systems and technology to deliver great customer care
- Help customers register online and process their training
- Communicate with customers about their training
- **Qualifications**:_
- Customer Service experience
- Excellent telephone manner
- Excellent attention to detail
- You will be required to complete a full Security Clearance background check
**Job Type**: Permanent
**Benefits**:
- Company pension
- Life insurance
- On-site parking
Schedule:
- 8 hour shift
- Overtime
Ability to commute/relocate:
- Grimsby: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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