Senior Customer Coordinator

1 month ago

Crick, United Kingdom ROSE & YOUNG RECRUITMENT LTD Full time

**Senior Customer Account Coordinator, Crick**

**Salary £24,000 - £26,000 per annum, plus commission**

Responsibility for the day-to-day management of specific Municipal or Strategic accounts. Working as the one point of contact for all your designated accounts and providing a high level of service in all areas of customer service.

Build relationships with existing and targeted Municipal and Strategic accounts.

**Responsibilities & Duties**:
To be responsible for managing Tenders and Customer Specific mailboxes and ensuring a prompt communication with relevant personnel to ensure all tender opportunities have been captured.

Processing customer quotes and orders utilising SAP

Involved in special projects concerning the sale and promotion of parts and consumables. Cross sell and upsell where appropriate to increase the parts profitability

Coordinating the entire process from point of order through to delivery in line with customer’s delivery requirements, including liaising with procurement, workshop personnel and transport department and providing accurate and regular feedback to customerson the progress of their order.

To manage any hire requirements for Municipal or Strategic accounts. Ensure all paperwork is accurately completed and all hire related invoices are timely processed.

Completing all administrative duties and support Sales team with all administrative requirements to ensure smooth running of all accounts. Create SAP reports as necessary for designated accounts.

Support Municipal Sales Managers or Business Development Director with any site visits required by running relevant reports and providing any essential account related information. Upon request take part or lead any external customer review meetings.

To manage the lifecycle of service contracts on a monthly basis, work with customers to advise when current contracts are expiring and ultimately encourage them to renew. Process of service contracts in conjunction with orders.

Ensure regular contact with all designated accounts are maintained

To accurately process completed work through to invoice on a daily basis and handle any customer queries relating to this invoicing in a timely manner with particular emphasis on revenue targets.

Day to day management of outstanding orders and back orders, maintain communication with customer providing updates on extended lead times and parts delivery. Escalation of issues effecting fulfilment of orders to Line Manager.

**Skills required**:
Good educational background

Excellent communication skills - both written and verbally

Previous Customer Services skills (Account Management/Account Handling/Customer Complaints)

Strong systems skills

Strong attention to detail.

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