2nd Line Technical Support, Documentation
2 months ago
We're looking for someone who enjoys client interaction on a technical level. Being able to write technical documentation and having an understanding of web-based technology is preferred.
**What you will be doing**
- Supporting our end users who work for energy companies throughout the UK and South East Asia.
- Providing 2nd Line technical support to client Focal Points.
- Providing a layer between clients and our Development Team, while assisting the management team with business improvement.
- Writing supporting documentation, aimed at both non-technical and technical users.
**Working Hours**
We work a 9.5 day fortnight. Every second Friday is a half day
Week 1: Monday - Friday - 9:00am to 5:00pm
Week 2: Monday - Thursday - 9:00am to 5:00pm; Friday 9:00am to 1pm
**Benefits**:
- Work / Life Balance - 24 days annual leave plus 9 public holidays
- Get fit - We offer the Cycle to Work Scheme
- Pension investment - Join the contributory pension scheme
- Hybrid Working - Office / Remote
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£32,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Cycle to work scheme
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Glasgow, G2 6PH
Reference ID: IQI-TS-Q1-23
Expected start date: 03/04/2023
-
2nd Line Technical Support Analyst
1 month ago
Glasgow, United Kingdom Arnold Clark Group Full time2nd Line Technical Support Analyst - Glasgow Ref: 45172 Date Posted: Thursday 08 Feb 2024 We’re looking for an experienced 2nd Line Technical Support Analyst to work in our Digital department at our Kilbirnie Street and Hillington Head Office sites in Glasgow. About the role Arnold Clark’s IT department is responsible for delivering technical...
-
1st/2nd Line Support Engineer
3 days ago
Glasgow, United Kingdom Connexa Technology Limited Full time1st/2nd Line Support Engineer (MSP)The Opportunity:We are on the lookout for a seasoned 1st/2nd Line Engineer to bolster my clients dynamic team. If you have a passion for technology, outstanding communication skills, and a strong background in managing diverse IT environments, we want to hear from you.Key Responsibilities:Microsoft Server and Client...
-
German speaking 2nd line Technical Support
6 days ago
North East, Glasgow, United Kingdom FRENCH SELECTION Full time €34,000FRENCH SELECTION UK German speaking 2nd line Technical Support Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS *** Hybrid working *** VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website,...
-
2nd Line IT Applications Team Leader
7 days ago
Glasgow, United Kingdom Arnold Clark Full timeWe are looking for a 2nd Line Application Support Team Leader for our busy IT Digital department in Glasgow. **We offer**: - 33 days’ annual leave - Flexible leave - Generous employee discounts - Private healthcare - Workplace pension - Training and career development - and much more **Hours** Monday to Friday, 37.5 hours per week, 8am-6pm (including...
-
Application Support Engineer
4 days ago
Glasgow, United Kingdom Michael Page Technology Full time €46,000Job Description Are you an experienced 2nd Line Application Support Engineer with a real passion for resolving issues and working within company SLAs whilst delivering high quality service at all times? If so please read on . Client Details A well respected Technology Business. Description You will be reporting to the Application Support Manager, and...
-
Road Lining 2nd Man
2 weeks ago
Glasgow, United Kingdom Mainline Road Marking Full timeWe are looking to appoint a new 2nd man to assist our foreman in his road lining duties Wage will be disclosed/discussed at interview. Full, clean UK driving licence is essential. Experience in road lining is essential. Voluntary Overtime/Weekend work and night shift are also available. Highly competitive productivity bonus. Company pension...
-
2nd Line Support Analyst
4 weeks ago
Glasgow, United Kingdom Sportscotland Full timeICT Helpdesk Analyst Salary: £30,887 per annum Permanent, full-time Based in Glasgow sport scotlandis the national agency for sport in Scotland. Are you an ICT Helpdesk Analyst looking for your next role? We are currently looking for an ICT Helpdesk Analyst to join our IT team, who will act as the first point of contact for all requests requiring ICT...
-
2nd Line Service Delivery Engineer
2 weeks ago
Glasgow, United Kingdom Nine Twenty Full timePlease note that this role is an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: * To provide high quality second line...
-
2Nd Line Service Delivery Engineer
2 weeks ago
Glasgow, United Kingdom Nine Twenty Full timePlease note that this role is an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: * To provide high quality second line...
-
Technical Lead
4 days ago
Glasgow, United Kingdom Cathcart Associates Full timeA pioneering tech company in Glasgow who are focused on **sustainability** (a chance to feel good about the work you do) are looking for a Technical Lead with good experience in Application Development and Support - you'll be leading a newly created squad. The company are leaders in their field and have done some interesting and varied projects across the...
-
Senior IT Engineer/2nd/3rd Line Support
2 months ago
Glasgow, United Kingdom Net Talent Full timeNet Talent are delighted to be partnered with a prominent Scottish financial services company based in Glasgow city centre. With a commitment to providing exceptional service to their clients, they are dedicated to helping individuals navigate the complex and challenging financial markets with expertise and compassion. We are seeking a highly skilled...
-
1st Line Software Support Analyst
1 month ago
Glasgow, United Kingdom Arnold Clark Full timeWe are looking for an experienced Software/Access Support Desk Analyst to work in our Digital department. The role will be based at home with occasional working at our Hillington Head Office. **We offer**: - 33 days’ annual leave - Flexible leave - Generous employee discounts - Private healthcare - Workplace pension - Training and career development -...
-
Dynamics Nav/bc Support
2 days ago
Glasgow, United Kingdom Pearson Carter Full timeWorking with a growing Microsoft Gold Partner who are looking to expand the support team. They’re now looking for someone who has had recent experience providing 1st and 2nd line support to D365 Business Central. **Experience** - Experienced with Business Central - Provided 1st and 2nd line support in NAV or Business Central (BC strong preference) -...
-
2nd Line Service Delivery Engineer
2 weeks ago
Glasgow, United Kingdom Nine Twenty Full timePlease note that this role is an initial 12 FTC ** To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. To provide high quality second line engineering support to the business, managing...
-
Document Controller
1 month ago
Glasgow, United Kingdom Red The Consultancy Full time**Glasgow, Scotland** - **Wednesday 01 May 2024** - **Permanent** - **ref 1632** Our marine client in Port of Glasgow is looking for an experienced Document Controller, on a 12-month fixed term contract. As a Document Controller you will be supporting the drawing office manager through providing a professional, efficient, and effective technical service to...
-
Commercial Technical Controller
1 week ago
Glasgow, United Kingdom Direct Line Group Full timeJob Description Technical Controller (Full Time, Permanent Position) Leeds, Glasgow or Manchester – (Hybrid 1/2 days in the office) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto...
-
Commercial Technical Controller
1 week ago
Glasgow, United Kingdom Direct Line Group Full timeJob Description Technical Controller (Full Time, Permanent Position) Leeds, Glasgow or Manchester – (Hybrid 1/2 days in the office) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto...
-
Commercial Technical Controller
1 week ago
Glasgow, United Kingdom Direct Line Group Full timeTechnical Controller (Full Time, Permanent Position) Leeds, Glasgow or Manchester – (Hybrid 1/2 days in the office) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to...
-
Commercial Technical Controller
6 days ago
Glasgow, United Kingdom Direct Line Group Full timeTechnical Controller (Full Time, Permanent Position) Leeds, Glasgow or Manchester – (Hybrid 1/2 days in the office) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR,...
-
Technical Lead
3 days ago
Glasgow, United Kingdom Cathcart Technology Full timeA pioneering tech company in Glasgow who are focused on **sustainability** (a chance to feel good about the work you do) are looking for a Technical Lead with good experience in Application Development and Support - you'll be leading a newly created squad. The company are leaders in their field and have done some interesting and varied projects across the...