2nd Line Technical Support, Documentation

2 months ago


Glasgow, United Kingdom IQ Integrity Limited Full time

We're looking for someone who enjoys client interaction on a technical level. Being able to write technical documentation and having an understanding of web-based technology is preferred.

**What you will be doing**
- Supporting our end users who work for energy companies throughout the UK and South East Asia.
- Providing 2nd Line technical support to client Focal Points.
- Providing a layer between clients and our Development Team, while assisting the management team with business improvement.
- Writing supporting documentation, aimed at both non-technical and technical users.

**Working Hours**

We work a 9.5 day fortnight. Every second Friday is a half day

Week 1: Monday - Friday - 9:00am to 5:00pm
Week 2: Monday - Thursday - 9:00am to 5:00pm; Friday 9:00am to 1pm

**Benefits**:

- Work / Life Balance - 24 days annual leave plus 9 public holidays
- Get fit - We offer the Cycle to Work Scheme
- Pension investment - Join the contributory pension scheme
- Hybrid Working - Office / Remote

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£32,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Glasgow, G2 6PH

Reference ID: IQI-TS-Q1-23
Expected start date: 03/04/2023



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