Veterinary Receptionist

**We have a fantastic opportunity for a Veterinary Receptionist to join our team here at Ayres Veterinary Hospital in North Shields**

This is a permanent position, working between 30 - 37.5 hours per week, covering Monday
- Friday with 1:5 weekends and a share in the Bank Holiday rota.

We are looking for someone flexible as the shift pattern will include both early and late shifts and will be between the hours of 07.30 - 21.00 during the week. Our weekend hours will be between 09.00 - 16.00 on Saturdays and 10.00 - 14.00 on Sundays.

**There will also be a requirement for our new Receptionist to work at our other branches to cover absences and holidays, so you must be able to travel.** Branch cover will be approximately once a week and will include a split shift which will be discussed further at the interview stage.

As a Receptionist, you will provide a friendly and efficient service to our clients and their animals. You will need to be able to work well within a team as well as working individually, however, support from your peers is always on hand. We are a professional and personable team working in a very challenging and busy environment, which makes the role varied, and interesting and where no day is ever the same

You will need to have the ability to remain calm under pressure and also show empathy towards everything that is thrown at you, from sharing the excitement of a puppy's first visit to the vet or comforting a client who has received some bad news regarding their pet.

**Previous Receptionist experience is essential.** Previous veterinary industry experience would also be highly beneficial. Most importantly, we are looking for a team player who is flexible and adaptable - as there are so many aspects to the role, we need someone who is quick-thinking and willing to learn

The salary for this position will be in line with the National Minimum Wage +3% cost of living increase.

As one of our Receptionists, you will have access to our Client Care Hub. This is a dedicated space on our Knowledge Hub for all client care resources. You will be invited to join a support session within your first few weeks of being in the business, where you will meet a Learning Partner and begin your training journey. You can then join further sessions at any point over the following six months to ask any questions you may have regarding your training. This training is alongside the training you will receive in practice.

We know that benefits are key and that your personal benefits priorities will differ from others. Holidays, pensions, discounts, paternal leave, fee payments or share save schemes might be your priority. If you'd like to learn more, do feel free to contact the recruiter managing this campaign and ask them to talk you through our offerings. Or, if easier, you can find a list on our careers site CVS Employee Benefits
- what we can offer you. (cvsukltd.co.uk)