Client/patient Care Assistant

2 months ago


Solihull, United Kingdom LINNAEUS VETERINARY LIMITED Full time

**Location**:
608 Warwick Road, Solihull

Hours:
Full time

Practice:
608 Vet Practice Solihull

In the Client Care part of your role, you are the main point of contact for clients by telephone and in person whilst supporting the clinical team of vets and nurses.

Experience required:

- Previous customer service experience working within a fast-paced environment (essential)
- Experience in a veterinary practice is preferable but not essential
- Proven track record of maintaining good working relationships with clients and colleagues
- Excellent communication skills, both written and verbal
- Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure
- Outstanding telephone manner with the ability to build rapport with customers quickly
- Self-motivated and able to work on own initiative
- Excellent attention to detail
- Proficiency in Microsoft Word, Excel and Outlook desirable

This role will involve:

- Welcoming and registering new customers.
- Booking in customers and making sure they receive gold standard care
- Answering the telephone and dealing with a range of customer queries
- Managing customer expectations regarding wait time.
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Taking payments
- Promoting offers and services
- Ensuring that public areas are clean and presentable.
- Flexibility to cover holidays or sickness
- Giving oral medication under supervision
- Completing paperwork to ensure accurate monitoring of all in-patient care
- Feeding in-patients, noting specific dietary needs
- Exercising in-patients
- Bathing and grooming in-patients if required
- Deep Cleaning kennels, the hospital and other practice areas
- Operating the laundry equipment
- Checking stock levels and ordering supplies as necessary
- Supporting the Clinical and Reception team
- Answering calls and assisting owners
- General housekeeping
- Operating lab equipment to run tests
- Supporting nurse team in Dispensary

Training will of course be provided. The role is part of a rota that involves 1 weekend in 6, a week of 7am starts and a week of 9pm finishes.

You may have the opportunity to move onto Nurse training if successful in the PCA role and meeting set achievements.

Hours and package:

- £10.58 per hour
- Full-time
- 37.5 hours per week
- Permanent

**Part of an amazing global family**

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make **A BETTER WORLD FOR PETS**.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.


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