Employment Services Assistant

1 week ago

Beverley, United Kingdom Colbern Limited Full time

190212-8513-23205 NCD

Employment Services Assistant
Beverley
Contract
£11.42 per hour

Our client is looking for an experienced Employment Services Assistant - To act as a point of contact in the provision of a high quality and responsive employment services advice centre across the Council.

To act as the initial point of contact for all incoming telephone calls on matters relating to staff terms and conditions of employment, and Council policies and procedures. To respond to the majority of these contacts having first undertaken the necessary research, only filtering/directing calls to appropriate officers where necessary (excluding iTrent system admin queries).

To act as the interface between customers (internal and external) in providing a high quality employment advice centre in respect of all enquiries regarding pay and employment related queries (including recruitment and completion of third party claims).

To provide an advice centre service to managers for advice and guidance with respect to Council policies and procedures.

To respond to queries and give advice in respect of pay matters from employees and liaise with the Employment Services Transactional Team where necessary

To implement the pay and HR implications of the Total Pay and Reward Strategy and processing approved Decision Records including changes to terms and conditions, and maintaining accurate records, to ensure the integrity of the I Trent system whilst liaising with the Employment Information Team.

To provide a timely system for dealing with the appointment process, including issuing/amending statements of main terms as required.
- Knowledge of employment terms and conditions, and pay legislation.
- Awareness of Data Protection Act and other relevant Codes of Practice.
- Good level of education to GCSE/NVQ or equivalent experience.
- Experience of dealing with customers by telephone and correspondence.
- Experience of complaint handling/resolution.
- Excellent interpersonal and customer care skills.
- Able to work accurately and under strict deadlines.
- Ability to work under own initiative, using problem solving skills.
- Ability to deal with sensitive situations using tact, diplomacy and confidentiality.
- Ability to exercise judgement and make decisions.
- Ability to manage competing priorities and demonstrate excellent organisational and time management skills.

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.

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