Customer Sales Agent

2 months ago

Manchester, United Kingdom Oodle Finance Full time

**Customer Sales Associate**

We have an exciting opportunity to join our Manchester based **Direct to** **Customer Sales Team.**

You will be responsible for driving the customer journey by pro-actively responding to customer enquiries, supporting requests of updates to information, and working with the rest of the business to provide positive customers outcomes at every juncture. All interactions with Oodle customers are conducted with the highest standards and comply with regulatory requirements as well as working in an efficient, timely manner.

**We are looking for** **someone who has,**
- Telephony experience from a background of Telesales and/or Customer Services
- Motor Industry Finance and Car sales experience is a massive advantage, but not essential.
- Great customer service skills and can provide the best possible experience.
- A strong initiative and the ability to work independently.
- A target driven mindset, with a commitment to reach personal and team KPI's.
- Ability to talk clearly, negotiate wisely and the ability to stay cool under pressure.
- The confidence to manage suppliers and partners, but also have the confidence to challenge them when they feel they are not treating our business or customers fairly.
- You will be aligned with our values - how do you "Strive for Awesome?"

We are open to customers 8am to 8pm and weekends so teams need to be prepared to cover those hours (not all in one go however, we do value work life balance). This role works shifts and may look like this; a week of 9am-5pm shifts, then a week of 10-6 and then 11-7pm, with one weekend in 4 working 10am-6pm Saturday and Sunday 10am-4pm (Time off in lieu for weekend work.

We also offer hybrid working - 3 days in the office and 2 at home.

We are based at CITY TOWER in Manchester so really easy to find, NCP carpark underneath/adjacent and tram and bus stops galore.

**What we offer**
- Salary £25,000 p.a. plus bonus (OTE £42,000)
- Pension & Vitality Private Healthcare
- Enhanced Maternity Pay and Shared Parental Leave
- Menopause Support (paid leave)
- Life Insurance (4xSalary)
- Care First Confidential 24/7 mental health support
- 25 days holiday (plus bank holidays)
- Continuous personal development through our Oodle Academy
- Caboodle - Online shopping Discounts
- Talent Referral Bonus Scheme
- Cycle to work scheme
- Paid volunteering day

Oodle staff love to have a fun time, enjoy each other's company socially and learn new skills. We also value work-life balance, our global environment, and our families. That's why we run with flexible hours and hybrid working, enjoy paid time off volunteering with our nominated charity and benefit from continuous training and development from our internal L&D Academy.

**About Oodle**

To find out more go to our website and LinkedIn in page

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