Training Lead

1 month ago

Belfast, United Kingdom Lighthouse Full time

_**Job Description**_

**Job Title: Training Lead**

**Hours: 21 Hours per week - Inclusive of evening work and**

**occasional weekends which will be paid on a Time of In**
**Lieu (TOIL) basis.**

**Term: Fixed Term 2-year contract**

**Location: Lighthouse, 196 Duncairn Gardens, Belfast**

**Salary: P01 (£33,820 to £36,294) (pro-rata)**

**Responsible To: Executive Director**

**Annual Leave: 28 days per annum plus statutory days (pro-rata)**

**Background**:
Lighthouse was formed in 2003 as a community response to a community problem - the exceptionally high incidence of suicide in North Belfast. Since its inception the organisation has grown and developed in line with the needs of its clients and the changing community landscape it serves.

Lighthouse’s core purpose is ‘to save lives, offer advice and support to those affected by suicide and self-harm’. It has worked hard to dissolve the stigma associated with suicide and poor mental health, through designing a portfolio of early interventions, counselling projects, information and resources for families, carers and individuals dealing with impact of suicidal thoughts and bereavement by suicide.

We are delighted to grow our team with the new role of Training Lead within the Senior
Leadership Team (SLT) at Lighthouse.

**Main Purpose of Job**:
Working throughout Northern Ireland, the Training Lead will be responsible for the sourcing, development and delivery of all Lighthouse training courses for external customers.
- _______________________________________

Training Lead - JD and PS - January 2023

**Main Duties and Responsibilities**

**Ensuring the sourcing, development and delivery of high quality and impactful external training.**
- Cultivate an active business pipeline to meet departmental performance targets by maximising relationships with customers.
- Manage and develop a portfolio of accounts, effectively maintaining profitability.
- Work closely with the Fundraising Lead to identify opportunities and arrange training courses for customers across Northern Ireland.
- Liaise with customers determining and assessing their training and employee development needs and support them in arranging training for their employees/volunteers/stakeholders.
- Create, develop and own training materials and programmes to address the needs of customers.
- Develop the Lighthouse Employee Support Programme.
- Develop a database of trainers external and internal to deliver courses to an exemplary standard.
- Monitor and assess the effectiveness and success of training programmes and ensure training is delivered to the highest standard.
- Work reactively and proactively to meet customer requirements.
- Complete administration processes, including updating customer databases and creating customer reports.
- Manage own workload while collaborating with the full Lighthouse team in pursuit of training sales targets.
- Work accurately and prioritise proactive and reactive training requests.
- Build and maintain strong customer relationships through KIT (keep in touch) and quality calls.
- Monitor the quality of service and course delivery, including logging and feeding back any issues encountered and any issues or concerns escalating as appropriate.

**Work with other agencies to share best practice and deliver high quality projects.**

Liaise with other organisations in the voluntary, statutory and community sector, in the promotion and delivery of the training.
- Participate in events, meetings, conferences, and training events, as required by the organisation or line manager.
- Communicate effectively with other professionals who also provide training and identify potential opportunities for collaboration.

**Create conducive environment for effective training delivery.**
- Ensure timely and accurate booking system is in place for Lighthouse training facilities.
- Maximise the use of Lighthouse training facilities.

Training Lead - JD and PS - January 2023
- Ensure technology and environment of training facilities is conducive to effective learning.
- Facilitate the creation of a safe, relaxed and friendly environment which will maintain and enhance the quality of training for customers.
- Identify and implement a wide range of training techniques to improve efficiency and returns on investment.
- Manage employee enrolment for training, schedule training sessions and organise the resources to facilitate training programmes.
- Observe and carry out health and safety procedures in Lighthouse training facilities in respect of oneself, colleagues and the customers.

**Adhere to all areas of training administration.**
- Provide monthly progress reports on all training undertaken.
- Attend monthly supervision meetings.
- Keep accurate statistics of all training that takes place.
- Publicise and promote the aims and objectives of the organisation.
- Adhere to all policies and procedure laid down with Lighthouse’s Staff Handbook.

**To work to support a ‘One Light

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