Receptionist

6 months ago

London, United Kingdom Lanserhof at The Arts Club Full time

**Reports to**: Reception Manager

**Terms**: Full time 40 hours per week

**Salary**: Dependent on experience

**Location**: Lanserhof at The Arts Club, 17-18 Dover Street, London

**ABOUT US**

Lanserhof at The Arts Club will be the ultimate medical and longevity facility in London, enabling both members of London’s premier private members club and clients of the Lanserhof Clinic direct access to some of the world’s foremost medical experts and cutting-edge treatments. The medical facility will be led by Lanserhof’s multi-award-winning team of Doctors and health professionals.

**JOB SUMMARY**:
First impressions are vital and as a member of the Front of House team you will offer a first-class level of service while promoting health and longevity services at Lanserhof at the Arts Club.

You will work at the front desk, being the first point of contact for all members and patients and you will build close relationships with all clinic staff to enable a smooth and efficient service is offered to all.

**KEY RESPONSIBILITIES**:

- Provide a warm, polite and courteous greeting to all members and patients
- Establish a courteous, helpful and friendly attitude to all members and patients at all times, ensuring that customers are satisfied with their visit
- Schedule all appointments, send out appointment confirmations and communicate with all relevant parties
- Have a good working knowledge of all services including packages and prices within the club and clinic
- Ensure clinical and non-clinical diaries are checked in order to prepare for the day
- Liaise with other departments to ensure a smooth journey for all members and patients
- Register all new members on the members database in accordance with set protocols
- Check in all members/patients and update details when required
- Ensure all members and patients journeys are captured in accordance to set protocols
- Ensure all services and products are paid for according to correct membership category
- Provide directions around the facility and offer to escort new members or patients to the required area
- Be fully conversant with all Lanserhof merchandise
- Ensure adequate merchandise stock levels and replenish when necessary
- Ensure the ground floor areas are clean and tidy at all times
- Assist with storing members bags and the smooth running of the butler service
- Produce end of day accounts reports and reports to chase outstanding payments
- Supporting team members from all departments
- Ensure daily operational procedures are adhered to at all times
- Open and/or close up the clinic and adhere to all opening and closures procedures efficiently and effectively

**Company Policy**:

- Ensure all company policies and procedures are adhered to
- Ensure all departmental protocols are adhered to
- Be fully conversant of all services offered in the facility
- Be fully conversant with all facility IT systems
- Maintain strict confidentiality of members and patients information at all times
- Ensure an informative handover is provided
- Sensitively and appropriately handle complaints complying with the company complaints procedure
- Record all accidents and incidents according to set protocols and assist with departmental risk assessments
- Report all housekeeping and maintenance issues accordingly
- Understand and abide by the Health and Safety and Fire Policies
- Undertake all mandatory and job specific training
- Be fully aware of Lanserhof and The Arts Club history and company vision
- Ensure that the Company Policy, and protocols are adhered to at all times.
- Carry out any other duties appropriate to this position that are agreed and delegated by the Reception Manager

**Other Duties**

The post holder may from time to time, be asked to undertake other reasonable duties, with appropriate training. It is important that all members of staff are prepared to undertake additional or relinquish current duties to maintain service delivery. It is expected that requests from the Partners will not be unreasonably refused.

**REQUIREMENTS**:

- Strong organisational skills
- Outgoing personality with excellent communication and strong interpersonal skills
- Assertive, articulate and polite
- Previous customer service experience
- Good general Education
- Good timekeeping and prepared to be flexible to meet the needs of the service
- Good attention to detail and high level of accuracy
- Ability to work on own initiative as well as part of a team
- Ability to form good working relations and adaptable to work within a multidisciplinary team
- Good problem solving skills
- Ability to remain calm when under pressure
- IT Literate
- Interest in personal and professional development
- Previous experience working in a 5 star or similar environment would be an advantage

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/re

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