Funeral Arranger

**Funeral Arranger - Certified**

£23,380 per annum (£11.99 per hour) plus benefits

37.5 hours per week, Full Time, 5 days per week, Monday to Friday 9am-5pm

Watford, Hertfordshire, WD25 0EL

As a Certified Funeral Arranger, you'll provide expert guidance and advice to help clients plan the perfect funeral service. You'll also assist with family visits and answer any queries they have.

In this Certified Funeral Arranger role, you can expect to:

- Build positive relationships with clients and in the local community
- Hold the fort at the funeral home (there will be times when you'll be the only one in the branch)
- Support with the manual handling of coffins and the deceased

To succeed as a Funeral Arranger you must be passionate about delivering outstanding client service and building positive relationships. You’ll also need:

- Excellent communication and admin skills
- Great attention to detail to make sure regulatory policies and processes are always adhered to
- High levels of empathy, discretion and care

In return for your compassion and dedication, you’ll get a generous benefits package that includes 30% off Co-op branded products in our food stores, 23 days holiday (pro rata, rising with service) and a pension with up to 10% employer contributions. You’ll also get:

- Employee Assistance Programme offering confidential advice and support 24/7, plus access to a virtual GP and free eye tests
- Wagestream - an app that gives you access to a percentage of your pay as you earn it
- YuLife - an app that rewards your for exercising with discounts and vouchers for all kinds of brands

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

In this role you’ll work under FCA regulation - we’ll provide you with all the training you need to become a ‘certified colleague’.

To make sure you’re eligible to advise clients on ‘pre-need’ funeral plans as a ‘certified colleague’, we’ll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process.

Any offer of employment made will be conditional upon the completion of pre-employment screening checks.