Systems Analyst

2 months ago

Slough, United Kingdom Global Technology Solutions Ltd Full time

We have an exciting opportunity for a Systems Analyst to join a well established organisation on an initial 3 month contract in Slough.
**Role inside IR35 - Umbrella Contractors only**
Reporting to the IT Systems Team Lead, the Systems Analyst will
- Adhere to all process to ensure all departmental KPI targets will be achieved
- Follow the correct call handling processes to provide an efficient end user service, including the appropriate use of wrap time, talk time, breaks, hot buttons and being available
- Record, monitor, update and respond to system support requests in a timely manner, owning each call to completion, or, by reassigning it to other areas of the Team / IT Department, as per process
- Provides cover and support for colleagues on a short term basis for holidays, shifts and absence
- *Registers issues with the Third Party Supplier Support Team as required and ensures the request is tracked to completion
- Provides support and training to the end user at their location with prior agreement from the Team Lead
- Assists in the documentation of processes, procedures and 'how to' documents
- Undertakes activities required to set up new system users and disable remove leavers
- Engage fully with SBC management
- Participate in all training and self
- learning programs as required in regard to Health & Safety, Security and Risk etc.
- Act as a project resource, reporting back to project managers, as required.
Essential Skills
- Has two years' experience in a support role
1. LCS (Liquid Logic Children Services)
2. LAS (Liquid Logic Adult Services)
3. EHM - (Early help module)
4. Controcc (Occ - Oxford Computer Consultants)
- Self-motivated, proactive with a "can do attitude"
- Working in an ITIL environment
- Computer literate
- Excellent customer skills and an effective telephone manner
- Any ITIL or Technical qualifications will be positively received
Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

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