Sales Consultant
2 weeks ago
**Job description**
Do you have integrity and passion for excellence?
Welcome to careers at Molton Brown. Our teams work hard as brand ambassadors, delivering the Molton Brown experience through excellent levels of service, every day. At Molton Brown we want our people to see luxury retailing as a career.
Molton Brown values the differences that a diverse workforce can bring to the Company. We promote an environment that is free from any form of discrimination and this is fully supported by our company policies and processes
**We have 1 position available for 8 hours per week, includes weekends.**
A Sales Consultant for Molton Brown will be the face of our brand, demonstrating passion and detailed knowledge of our fragrances to customers.
Being able to deliver a sensorial customer experience through giving our customers a range of our service signatures, such as fragrance consultations and hand and arm massages.
From harnessing excellent customer service, selling skills, product knowledge and teamwork you will be individually contributing to personal sales and KPI targets supporting the stores sales and profit; and acting as a brand ambassador, supporting the brand values.
Sales and profit
- Personally contribute to the achievement of sales targets and store KPI’s by delivery on individual targets
Customer service excellence
- Deliver excellent selling and service skills by consistently following A Blend That Works
- Ensure all customers receive a high standard of customer service
- Personally contribute to excellent mystery shop results in order to achieve the company target of 85%
Product knowledge
- Demonstrate an in depth and fluent knowledge of the product range in order to advise customers on the best products to suit their needs and on its main features or properties i.e. selling points, users etc
- Attend product training and any subsequent refresher training offered
Store environment
- Actively contribute to the consistent delivery of housekeeping and high presentation standards throughout the store
- Maintain excellent retail and VM standards in all areas i.e. sales floor, stock maintenance and handling and the stock room
- Ensure window displays are kept clean and attractively displayed
- Be vigilant at all times to ensure stock loss is minimised and to contribute to store stock takes
Policy adherence
- To ensure adherence to all policies and procedures including loss prevention, security, stock handling, health & safety etc
- Contribute to the health and safety of others and yourself by following safe working practises
- To act in a responsible and positive manner at all times, ensuring that Company codes of practice are followed
Previous retail and beauty experience desirable
Team player
Flexibility in working arrangements
Ability to travel within reasonable distance if required
Job Reference: SWI01185
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