Helpdesk Operator

2 months ago

Bolton, United Kingdom iFM Bolton Ltd - Bolton NHS Foundation Trust Full time

**Job Title**:Helpdesk Operator

**Schedule**:30 hours**:Monday - Friday 10:00 - 16:00

**Pay**:NHS AfC Band 2 - £22,383 per annum pro rata

iFM Bolton are pleased to have an excellent opportunity for a Helpdesk Operator to join our Customer Services team, based at Royal Bolton Hospital on a fixed term basis to cover maternity leave. As a Helpdesk Operator, you will work closely with colleagues within the department and the Trust to provide a high quality telecommunications service.

**Job Role**:

- Ensure Telephone calls are responded to in agreed timeframes
- Ensure customers, iFM colleagues and contractors are dealt with in an excellent service focussed manner
- Ensure accurate information is documented in the CAFM system
- Ensure correct priority is given to task and customer is aware of the response time
- Ensure all aspects of the query is recorded in the CAFM system
- Ensure when receiving a follow up query this is logged correctly in the system
- Ensure it is communicated to the customer if a duplicate call has been received
- Support the Customer Services Lead as and when required with data/information from the system

**Why work for IFM?**
Integrated Facilities Management (iFM) Bolton Ltd is a wholly owned subsidiary of Bolton NHS Foundation Trust. We provide facilities management services at the Royal Bolton Hospital and the surrounding community health centres. Most inpatients will come into contact with iFM Bolton staff during their stay through our various services.

Our company is one built with local people at the heart of everything we do. Our services ensure the smooth running of the health care services within the community of Bolton. Our colleagues are dedicated professionals who share a passion to provide the best service possible. If you want to work for a company that makes a difference, supports the local community and is the backbone of vital services within healthcare, then look no further.

**Benefits**:

- NHS discounts
- Car leasing scheme
- Death in service
- Career progression opportunities

**Qualifications, Experience and Skills**:

- Basic secondary education
- Customer service experience
- Excellent telephone manner
- Able to work under pressure

**Interview date: week commencing 13 May 2024

  • Helpdesk Administrator

    4 weeks ago

    Bolton, United Kingdom Strength Point Limited Full time

    **Job Advertisement: Helpdesk Administrator** **Location**: Horwich, Bolton, BL6 **Salary**: £11.02 per hour, paid fortnightly **Type**: Temporary to Permanent **Start**: Immediate **About Us** We are a dynamic and growing company based in Horwich, Bolton, seeking an experienced and dedicated Helpdesk Administrator to join our team. This is an exciting...

  • Helpdesk Administrator

    2 weeks ago

    Bolton, United Kingdom OMNI Full time

    **Helpdesk Administrator** **Contract: Banking** **Location: Lancashire** **Hours of work: 37.5** **Contract Type: Permanent** In the capacity of Helpdesk Administrator, your role plays a crucial part in delivering comprehensive helpdesk solutions for our clients. This includes handling reactive maintenance, planned preventative maintenance, and...

  • Customer Service Advisor

    2 months ago

    Bolton, United Kingdom Walters People Full time

    Facilities Coordinator Contract: Perm Salary: £21,000 pa Hours: Monday-Friday (37 hours per week) Location: Kearsley, Manchester (fully office based) This role is to support my client with the provision of reactive maintenance and supporting installations of new equipment. Within this role you are required to deliver excellent customer service, answering...

  • Associate Director of Strategic Projects

    2 months ago

    Bolton, United Kingdom IFM Bolton Ltd Full time

    **Job Title: Associate Director of Strategic Projects** **Schedule**: 37.5 hours per week, Mon-Fri **Pay**: £67,064 per year An excellent opportunity as arisen within IFM Bolton for an **Associate Director of Strategic Projects** to join our Management team, for iFM Limited based at the Royal Bolton Hospital. This role will report to the Director of...

  • Service Coordinator

    1 week ago

    Bolton, United Kingdom ISS Facility Services Full time

    **Service Coordinator - Recruitment** **Bolton** Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed! Within the ISS UK Retail Sector, ISS provides facility services provision to our customers including CO-OP, Santander, Virgin Media,...

  • Service Coordinator

    2 weeks ago

    Bolton, United Kingdom ISS Facility Services Full time

    **Service Co-ordinator** **Bolton** Competitive salary with excellent benefits - please contact the recruitment team for this information although we don’t advertise our salaries, you won’t be disappointed! As Service Coordinator, you'll be at the heart of our operations, working closely with contract teams and operational colleagues to manage,...

  • Policy and Partnership Manager

    2 months ago

    Bolton, Greater Manchester, United Kingdom New Start Full time

    Policy and Partnerships Manager Full Time We have an excellent opportunity at Bolton Council due to the strategic expansion of our Corporate Property team. The Council has established a brand-new organisation structure that is designed to deliver service across the portfolio to best effect for years to come, and the team is core to delivering on the...

  • 2nd/3rd Line IT Support

    2 weeks ago

    Bolton, Greater Manchester, United Kingdom Grassroots Recruitment Limited Full time

    .IT Support – Bolton 31000 My client is well known in the area and is looking for a capable ICT Support specialist to join their busy team. • Provide support for all hardware and software to all areas of the business • Document core systems and infrastructure • Develop Infrastructure, including physical and virtual systems • Maintain and develop...

  • Property and Corporate Services Manager

    2 months ago

    Bolton, Greater Manchester, United Kingdom New Start Full time

    Corporate Property Service Manager Full Time We have an excellent opportunity at Bolton Council due to the strategic expansion of our Corporate Property team. The Council has established a brand-new organisation structure that is designed to deliver service across the portfolio to best effect for years to come and being core to delivering on the Strategic...

  • Software Application Trainer

    4 weeks ago

    Bolton, Greater Manchester, United Kingdom Nisyst Full time

    Join Nisyst as a Software Application Trainer and teach customers how to use our innovative EPoS products and services. It’ll be a great chance to meet new people and enjoy a dynamic and rewarding career in technology and education. Job type : Full-time, permanent. Hours of Work: Monday – Friday, 9:00AM – 17:30PM. Occasional weekend work may be...

  • Policy and Partnerships Manager

    4 weeks ago

    Bolton, Greater Manchester, United Kingdom New Start Full time

    Jobs Policy and Partnerships Manager Apply Now Salary J, scp 35 £43,421 to scp 39 £47,420 per annum Expires 11/03/2024 Location Bolton, Greater Manchester Job Type Full Time We have an excellent opportunity at Bolton Council due to the strategic expansion of our Corporate Property team. The Council has established a brand-new organisation...

  • Corporate Property Service Manager

    4 weeks ago

    Bolton, Greater Manchester, United Kingdom New Start Full time

    Jobs Corporate Property Service Manager Apply Now Salary K, scp 39 £47,420 to scp 43 £51,515 per annum Expires 11/03/2024 Location Bolton, Greater Manchester Job Type Full Time We have an excellent opportunity at Bolton Council due to the strategic expansion of our Corporate Property team. The Council has established a brand-new organisation...