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Scheduling & Customer Service Coordinator

3 months ago

Aberdeen, United Kingdom ASET International Energy Training Academy Full time

Overview:
Key objectives:

- Ongoing scheduling of all training activities to ensure accurate and efficient utilisation of all personnel, facilities and resources
- Commitment to delivering an unrivalled level of Customer Service - ensuring every customer receives a warm welcome and a positive customer experience
- Collaborate with internal departments to ensure seamless communication and execution of customer requirements
- Prioritise and plan workload effectively with the ability to process data in an accurate and timely manner
- Effectively create and manage lead activities within the CRM system, ensuring an efficient and organised handling of the process
- Manage conflicts or issues related to scheduling in a timely and professional manner

**Experience**:

- Previous experience in a planning / scheduling role
- Excellent written and verbal communication skills
- Proficient IT skills and experience in using computerised systems (MS office-including intermediate Excel skills)
- Minimum of two years’ experience, gained within administration / customer service role
- Customer focused, enthusiastic and confident interacting
- Problem solving and analytical skills
- Accuracy and attention to detail
- Resilient, adaptable and able to work both collaboratively and independently

**Job Types**: Full-time, Permanent

Pay: Up to £27,500.00 per year

**Benefits**:

- Additional leave
- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 03/05/2024